Webex App can integrate into your Contact Center solution (Unified Contact Center Enterprise or Express) and be controlled in Finesse desktop as a softphone client. This integration supports contact center features such as multiline, recording, conferencing, and more.
This integration supports the following calling features for Contact Center applications:
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Auto Answer ZIP tone
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Agent greeting
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Automatic answering
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Barge in
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Conference
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Conference hold and resume
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Consult (make a second call)
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Direct transfer
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DTMF
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Hold and resume
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Make, receive, answer, and end a call
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Multiline
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Recording (Built-in-Bridge or BiB)
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Recording tone
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Resume previous call
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Silent monitoring
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Supervisor cBarge
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Whisper announcement
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Whisper coaching
For information about how to configure your Contact Center solution, see the Feature Guide documentation for your specific product and release:
For information about how to configure Webex App to support Unified CM calling, see the Deployment Guide for Calling in Webex (Unified CM) .
