Meeting attendees may wish to call in if they’re having bandwidth issues or if they’re out and about and would prefer to join using audio only.

Currently, integrated audio is available for call-in. Integrated audio will soon be available for the call-me option.

Integrated audio for call-in calls is enabled, by default. You can disable this setting for your organization in Control Hub, if needed.


From the customer view in, go to Services.


Select Calling > Service Settings.


Scroll down to Call Routing for Webex Meetings Dial-in calls and choose one of the following:

  • Optimized On-net—This is the default and recommended option to achieve PSTN cost savings and optimized call routing.

  • PSTN (not recommended)—This option disables on-net routing optimized for Webex Meetings for call-in calls.


Click Save.

What to do next

Integrated Audio for Webex Calling enables on-net routing of Webex Meetings "Call me" calls for Webex Calling users. To configure a Webex Meetings site to use this feature, see: Configure a Webex Meeting site to use Integrated Audio for Webex Calling.