• Manage a Remote Access Computer

      Keep a Remote Computer Accessible Create a Shortcut to a Remote Computer Edit the Description of a Group or Computer Manage a Remote Access Session Transfer Files to or from the Remote Computer Print a Remote ...
    Cisco Documentation Team
    last modified by Cisco Documentation Team
  • Manage Files and Contact Information

      Manage Files in Your Personal Folders Maintain Contact Information Import Contact Information in a File to Your Address Book Export Contact Information to a .csv File About the Contact Information CSV Template...
    Cisco Documentation Team
    last modified by Cisco Documentation Team
  • Manage a Customer's Computer

      View a Customer's System Information View a List of Available Scripts Create and Publish a Custom Script Modify or Delete a Custom Script Run a Custom Script During a Session Save and Print Information About ...
    Cisco Documentation Team
    last modified by Dave DeCarlo
  • New to Remote Support?

      Session Types Console Options CSR Dashboard Tools Tab CSR Dashboard Desktop Tab CSR Dashboard Application Tab CSR Dashboard Session Tab Set up Support Manager Manually Session Types     A Rem...
    Cisco Documentation Team
    last modified by Cisco Documentation Team
  • Cisco WebEx Remote Support User Guide (WBS30, WBS31)

    Dave DeCarlo
    last modified by Justine Hills
  • Get Started with Support Center | How-to Video Series

    Get Started with Support Center   In about 10 minutes you can view this series of videos and learn how  to: Start a Support Center session. Connect with customers Interact with customers using chat, shar...
    rruman
    last modified by rruman
  • Record a Meeting, Event, or Session | How-to Video Series

    Record a Meeting, Event, or Session   In less than 10 minutes you can view one of the following videos to learn: How to record a WebEx meeting, event, or training session, and make the recording available to ot...
    liwise
    created by liwise
  • How to Contact Support

    Technical support for Cisco services may be provided directly by Cisco or by a Cisco Partner.   For instructions for contacting the correct support team, click the appropriate link below. Cisco WebEx Ci...
    liwise
    created by liwise
  • Using Help Central

    Introduction Navigate the Home Page Navigate a Product Space Use the Overview page View All Content for the Product Sort the Content List View Content by Category Select a Content Type Se...
    liwise
    created by liwise
  • Support Center: Working in a Session (WBS29.13, WBS30)

    Introduction Starting a Support Session Inviting Customers to a Support Session Communicating in a Session Remote Control & Sharing Transferring Files Requesting System Information Taki...
    liwise
    last modified by rruman
  • Support Center FAQs

    Where can I retrieve my username and password?          How do I join a session from a PC or Mac?         How do I start a...
    liwise
    last modified by rruman
  • Support Center: Session Roles

    From Cisco WebEx Support Center you can start and conduct support sessions and view recorded support sessions.   Support Session RolesMultiple customers, and multiple customer support representatives, can engage...
    liwise
    last modified by rruman
  • Getting Started with Support Center

    To learn more about the basics of WebEx Support Center, click on the links to any of these articles and videos.   Articles Videos Work in a Session Start a Session Review Session Roles Share Files Support Center ...
    liwise
    last modified by roeakins