For people who might need to handle a large number of simultaneous calls, like front office staff, you can increase their simultaneous calls setting from 2 to 8.
Verify that people requiring this setting have phone models with an appropriate number of session keys to support the increased call volume.
|1||From the customer view in https://admin.ciscospark.com, go to Users and click the person whose simultaneous call default you want to change.|
|2||Click Call, and choose the directory number extension where you want to increase the number of simultaneous calls.|
|3||Go to Simultaneous Calls, click 8 and then click Save.|
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