Increase the Number of Simultaneous Calls on a User's Line

Document created by Cisco Documentation Team on Aug 22, 2016Last modified by Cisco Documentation Team on Jul 18, 2017
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For people who might need to handle a large number of simultaneous calls, like front office staff, you can increase their simultaneous calls setting from 2 to 8.

Before You Begin


Verify that people requiring this setting have phone models with an appropriate number of session keys to support the increased call volume.


1    From the customer view in, go to Users and click the person whose simultaneous call default you want to change.
2    Click Call, and choose the directory number extension where you want to increase the number of simultaneous calls.
3    Go to Simultaneous Calls, click 8 and then click Save.