Manage the Remote Access Agent

Document created by Cisco Documentation Team on Sep 2, 2016Last modified by Cisco Documentation Team on May 30, 2017
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Start and Stop the Remote Access Agent

     
1    To start the Remote Access Agent, on the remote computer, select Start > Programs > WebEx Remote Access > Remote Access Agent.
2    To close the Remote Access Agent, do the following:
  1. On the taskbar of the remote computer, right-click the Remote Access Agent icon then select Close Remote Access Agent.
  2. Select Yes to confirm that you want to close the agent.
   

Once you close the Remote Access Agent on a remote computer, you cannot access the computer remotely until you restart the agent.

  

Edit Preferences for the Remote Access Agent

   

You or the customer specified preferences for the Remote Access Agent when installing the Remote Access Agent using the setup wizard. You or the customer can change any of the preferences if no Remote Access session is in progress on the computer.

   
        
1    On the taskbar of the remote computer, right-click the Remote Access Agent icon.
2    On the menu that appears, select Preferences.    
3    You can edit options from any of the following tabs:
  •       

    Account: Allows you to rename the remote computer.

          
  •       

    Options: Allows you to turn the options on or off. These options take effect once you access the computer remotely.

          
  •       

    Access: Allows you to add or remove the Desktop, or applications that you want to access.

          
4    Select Apply to save your changes.
5    Select OK to close the dialog box.

Uninstall the Remote Access Agent

 

You or a customer can uninstall the Remote Access Agent from the remote computer.

  
        
1    On the remote computer, select Start > Programs > WebEx Remote Access > Uninstall Remote Access Agent.
2    Select Yes to confirm your action.
3    In the dialog box that appears, select Remote Access Agent, and then select Uninstall.
4    Select Finish.
5    Restart your computer to complete uninstalling the Remote Access Agent.
 

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