Set up a Computer for Remote Access

Document created by Cisco Documentation Team on Sep 2, 2016Last modified by Cisco Documentation Team on Sep 12, 2017
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Install the Remote Access Agent

   

To install the Remote Access Agent, send an email message containing a link that a customer at the remote location can select to install the agent. The customer must be able to access the email on the remote computer.

    

If the system or network at the remote location does not let you use the Remote Access Setup Wizard to install the Remote Access Agent, contact your site administrator.

   
      
1    On your Remote Access Computers page, locate the group in which you want to set up the computer.
2    In the Actions column, select the Envelope icon for the group.
3    In the To box, type an email address that the customer can access on the remote computer, and then select Send.       

The customer completes the following steps:

     
  1. On the remote computer, the customer opens the email, and then selects the URL in the email.
  2. On the Set Up Remote Access page, the customer selects Set Up Remote Access.
  3. In the setup wizard, the customer types information and specifies options on the following panels:         
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      Account Information: The computer name and the URL to the Remote Access website.

                

      The computer name, by default, is the name created by the network administrator at the remote location. Once a remote computer is set up for remote access, you or the customer can change the computer name from the Remote Access Agent on the remote computer.

                

      Typically, the setup wizard automatically displays this information. Then select Next.

                

      If you are installing the Remote Access Agent on a server with proxy server authentication enabled, the wizard:

                

      •            

        Automatically detects the proxy server.

                   

      •            

        Displays a dialog box where you can provide the proxy server information.

                   

               
    •          

      Options: Options for the computer that you want to access remotely. Then select Next.

                

      An option is dimmed if the site administrator does not allow customers or support representatives to change the option.

               

    •          

      Access: To access all the applications on the remote computer, select Entire desktop. To access specific applications on the remote computer, select Add, and then select the applications. Then select Next.

                

      To select multiple applications at the same time, hold down the Ctrl key while selecting each application.

               

           
  4. On the Setup Complete panel, the customer selects Finish to complete the remote agent installation.
       

The Remote Access Agent logs the remote computer in to the Remote Access network.

      

The WebEx Remote Access - Available icon appears on the remote computer's taskbar. The computer icon represents the remote computer, and appears in the group you selected. This indicates that the computer is available for remote access.

     

Connect to a Remote Computer

   

You can connect to and work on multiple remote computers at the same time.

   
          
1    Log in to your Remote Access website.
2    Go to your Remote Access Computers page, and select Connect to connect to the computer you want to access remotely.
3    If applications have been selected for remote access, select Connect for the application that you want to access first.       

After you connect to the remote computer, you can select and manage multiple applications.

     
4    If the Waiting for approval from remote computer message appears, select OK and wait.      

Before you can proceed, a customer at the remote location must grant you access.

      

The Waiting for approval from remote computer message appears only if the site administrator or the customer that set up the remote computer selects the option.

     
5    Type the access code that the site administrator gave to you, then select OK.
6    If the site administrator added phone authentication to the verification process:
  1. Wait to receive a phone call at the number the site administrator specified.
  2. Follow the prompts.
       

After verification, the remote desktop or the application you selected, and a Session Control Panel appear on your screen. Use the command menu from the Session Control Panel to manage the Remote Access session.

     
7    Click anywhere on the display of the remote computer to gain control.

Log on and Out of the Remote Access Network

   

Once you install the WebEx Remote Access Agent on a remote computer, the agent automatically logs the computer in to the Remote Access network.

    

If you log the computer out from the network, log it in again to access the computer remotely.

   
     
1    To log a remote computer in, on the taskbar of the remote computer, right-click the WebEx Remote Access - Offline icon then select Log In.       

The WebEx Remote Access icon shows as lit up and available.

     
2    To log out from the Remote Access network, do the following:
  1. On the taskbar of the remote computer, right-click the WebEx Remote Access - Available icon then select Log Out.
  2. Select Yes to confirm.
       

The WebEx Remote Access icon shows as offline.

     
 

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