|3 ||In the To box, type an email address that the customer can access on the remote computer, and then select Send. |
The customer completes the following steps:
- On the remote computer, the customer opens the email, and then selects the URL in the email.
- On the Set Up Remote Access page, the customer selects Set Up Remote Access.
- In the setup wizard, the customer types information and specifies options on the following panels:
Account Information: The computer name and the URL to the Remote Access website.
The computer name, by default, is the name created by the network administrator at the remote location. Once a remote computer is set up for remote access, you or the customer can change the computer name from the Remote Access Agent on the remote computer.
Typically, the setup wizard automatically displays this information. Then select Next.
If you are installing the Remote Access Agent on a server with proxy server authentication enabled, the wizard:
Options: Options for the computer that you want to access remotely. Then select Next.
An option is dimmed if the site administrator does not allow customers or support representatives to change the option.
Access: To access all the applications on the remote computer, select Entire desktop. To access specific applications on the remote computer, select Add, and then select the applications. Then select Next.
To select multiple applications at the same time, hold down the Ctrl key while selecting each application.
- On the Setup Complete panel, the customer selects Finish to complete the remote agent installation.
The Remote Access Agent logs the remote computer in to the Remote Access network.
The WebEx Remote Access - Available icon appears on the remote computer's taskbar. The computer icon represents the remote computer, and appears in the group you selected. This indicates that the computer is available for remote access.