What's New in Cisco Spark Control Hub for Partners

Document created by Cisco Documentation Team on Nov 3, 2016Last modified by Cisco Documentation Team on Aug 18, 2017
Version 7Show Document
  • View in full screen mode
  • You can also see this article to find out what's new for customer administrators.

  • Would you prefer to receive notifications about Cisco Spark updates? Try our feature announcement bot: In Cisco Spark, search for fabian@sparkbot.io and add the bot to a space to receive in-app announcements when new features are released.

Cisco Spark Calling is Available in Canada

March 30, 2017

Cisco IP Phones are available for Try and Buy in Canada in Cisco Spark Control Hub. Quoting and ordering will be available on Cisco Commerce Workspace (CCW) from April 6th. For a list of devices that are available for trial, see Where is the Cisco Spark Try and Buy Program Available? .

PSTN services are provided by ThinkTel, our first Cisco Spark Preferred Media Partner in Canada. For more on ThinkTel’s services, see ThinkTel Voice Services For Cisco Spark.

Add Cisco Spark Trials to Existing Paid Customers

February 17, 2017

Existing customers can now trial additional Cisco Spark capabilities.

Customers who have already purchased the Cisco Spark service can now trial any unpurchased capability, including:

  • Cloud calling

  • Business messaging

  • Basic meetings

  • Advanced meetings

  • Cisco Spark Devices (based on geo availability)

Have an existing customer who would like to trial Enterprise Edition 200, Cisco Spark Devices, or Cisco Spark cloud calling? Learn how to complete your customer's experience and allow them to trial the full Cisco Spark experience.

We have also updated the partner's customer list to display capabilities provided for a customer by another partner. These updates simplify the experience for you as the partner, to help you better showcase the exciting capabilities of the Cisco Spark service.

First-Time Wizard Upate—Removal of SSO Setup and Add User Steps

February 16, 2017

To further simplify the first time experience for our partners and customers, we removed the SSO setup and add users steps from the first time setup wizard. This change applies to all customers, whether a brand new customer using the wizard for the first time or an existing customer returning to the wizard after purchasing a new service.

Improved Reporting for Administrators

February 6, 2017

Cisco Spark Control Hub now has more detailed device reporting. Track and promote usage of Cisco Spark devices so that your customers and Try and Buys get the most out of Cisco Spark. Enhanced Reports include:

  • Your most and least used reports.

  • The duration of your calls.

  • The number of calls that are made.

Sign in today and see how your customers' devices are being used: Cisco Spark Control Hub.

Order Toll-Free Numbers

January 18, 2017

In addition to standard and port number orders, partners can now order toll free numbers for paid customers.

For new toll free numbers, the ordering process allows partners to search for consecutive numbers in a specific area code, such as 800. Likewise, they can initiate a port order for any existing paid customer's toll free numbers.

For more information about the new feature, please refer to Setting Up PSTN Service for Cisco Spark Call Customers.

WebEx Trials, Trial Expiry, Customer View Interface Updates

November 8, 2016

WebEx Trials

  • Now, as part of the trials that you start and manage, you can easily offer WebEx trial services to new or existing customers.
    • When you start a trial or edit an existing trial, you see an option to include WebEx Enterprise Edition 200 with CMR/TNU+. After you select this service, the customer’s trial organization is provisioned with WebEx services. Customers can then configure WebEx services for their users in their trial organization.


      Note


      The WebEx site provisioning can take up to 1 hour after you start or edit the trial.


    • The trial setup process remains the same. See here for trial setup steps and what to do after a trial is set up.

Trial Expiry

  • Trials created on Cisco Spark Control Hub now expire after a 30-day grace period. For trials that are set to expire on or after November 15, 2016, those trials biw expire and all partner and customer administrators are notified by email 7 days before the expiry and again at the time of expiry. All trials that expire before November 15, 2016 are not affected.

  • For more information, see what to do after a trial is set up.

Customer View Updates

  • We redesigned the customer list and overview pages that you see Cisco Spark Control Hub. These new pages now show more relevant and useful data for you. The goal is to provide information that helps you, as a partner, make faster decisions and act on those decisions for the customers that you manage.

    From your partner management portal, click Customers to see the new list that contains:

    • A consolidated view of services

    • A quick hover-over view of each service

    • The account status (Trial, Expired, Purchased)

    • A notes section with helpful information about the trial timeline— Expired, Purchase now, and so on.

    • Filters so that you can view customers by account status and services

    Click a customer name to see the new overview page that contains:

    • WebEx license and site information aggregated under the Meeting license flyout

    • Order request flyout (Subscriptions) that provides helpful information for converting a trial or placing additional orders for the Cisco Spark service.

    • Purchased/Free services license counts displayed under new Services section




Attachments

    Outcomes