Limitations and Restrictions in Cisco Jabber for Windows 11.8.x

Document created by Cisco Documentation Team on Nov 28, 2016Last modified by Raj Kiran on Jun 13, 2017
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Limitations and Restrictions for All Deployments

IBM Notes Contact Search

     

When searching for an IBM Notes contact, entering either " or \ as the first character in the search string won't find the correct contact.

  

Microsoft Outlook WebEx Meeting Support

   

Personal Meeting Rooms (PMR) meetings scheduled by WebEx productivity tools are not supported on the attendee side if the host and attendee are not from the same organization (domain).

  

Note


 

Regular WebEx meeting that do not use a PMR are not affected by this limitation.

  
  

Real-Time Transport Control Protocol (RTCP)

   

Jabber will continue to send RTCP packets even when disabled.RTCP is an integral component of Jabber Telephony services.

  

WebEx meeting integration with PMR (Personal Meeting Room)

   

To support WebEx meeting integration with PMR (Personal Meeting Room), you will need to install WebEx Productivity Tools T31.7.0 or later.

  

Outlook Save Chat feature with Office 365

   

Applies to: Cisco Jabber for desktop clients.

  

To use the Outlook Save Chat feature with Office 365, the user must enter credentials manually in Jabber with a single sign-on (SSO) deployment.

  

Cannot Copy Image

     

You cannot right-click over an image in a conversation in Jabber and select copy. You must highlight the image and then right-click to copy it.

  

Microsoft Outlook OST File

   

Intermittently Cisco Jabber for Windows is unable to access the Microsoft Outlook OST file. To resolve this issue, restart Jabber and restart Outlook.

  

Automatic Detection of Proxy Settings (WPAD)

       

Cisco Jabber does not support Web Proxy Auto-Discovery (WPAD) proxy discovery. For information about how to configure proxy settings for Cisco Jabber, see Configure Proxy Settings in the On-Premises Deployment for Cisco Jabber guide.

  

Call Transfers

     

When you are transferring a call to a third party, the third party must respond to the call before you can complete the transfer. You cannot currently dial the third party and connect the first party while waiting for the call to connect (also known as a blind transfer).

  

Chat Reply and No Voicemail Profile

     

The chat reply feature does not work if the user has no voicemail profile configured. If the user selects Chat reply in an incoming call, the call continues to ring and the Chat reply and Answer options are greyed out. This limitation is documented in CSCux75667.

  

Check Point VPN

     

Cisco Jabber for Windows does not currently support Check Point VPN. This limitation is documented in CSCuy34099.

  

Cisco AnyConnect Secure Mobility Client

     

Cisco Jabber for Windows supports Cisco AnyConnect Secure Mobility Client version 4.0 and later. This limitation is documented in CSCuy14721.

  

Cisco Unity Connection Dispatch Messages

     

In Cisco Unity Connection, a dispatch message is sent to a distribution list with the message configured in such a way that only one user responds to that message. A user can accept, decline, or postpone the dispatch message. Cisco Jabber for Windows does not support Cisco Unity Connection dispatch messages. This limitation is documented in CSCuw31908.

  

Emails to a Group of Contacts

   

There is a limit of 2083 characters in the To field when sending an email to a group of contacts. Depending on the length of the email addresses and the number of contacts, not all contacts may be added to the email. For more information about the 2083 character limitation, see https://support.microsoft.com/en-ie/kb/208427.

  

Location Feature and Multiple Domain Support

   

Consider the following deployment scenario:

  

When you deployed your Cisco Unified Communications Manager IM and Presence Service node, all users were imported with single domain support. You later changed the address scheme to Directory URI (multiple domain support).

  

The location feature will now not work for newly added domain users. Users in the initial domain are unaffected. This limitation is documented in CSCuu63734.

  

Logitech Keyboard Display Changes

   

The built-in display for Logitech UC keybaord K725-C does not display caller or device information on incoming calls. Instead, the Cisco logo is displayed.

  

Microsoft Outlook Local Contacts and Presence

   

Users' presence is unknown when the contact is manually added to contacts in Microsoft Outlook 2010 and 2013, when the contact is added to local (custom) contacts with an email address type of SMTP. To resolve this issue, delete the contact and add it again manually, ensuring the email address type is Exchange (EX). This item is documented in CSCuo57172.

  

Phone Mode Deployments with Microsoft Lync

     

Click-to-x functionality must be disabled if you want to deploy Cisco Jabber for Windows in phone mode on the same computer as Microsoft Lync. See the Common Installation Arguments section of the Deployment Guide for more information about the CLICK2X installer switch.

  

Plantronics Accessories and Software

   

If you use Plantronics accessories for Cisco Jabber call management, and if you have Plantronics Hub installed, ensure that at least version 3.5 is installed. Download Plantronics Hub 3.5 from the Plantronics website.

  

Remote Desktop Control over Mobile and Remote Access

     

Remote desktop control over Mobile and Remote Access is not supported. This limitation is documented in CSCuz19139.

  

SAML Single Sign-On Limitations

   

When configuring SAML SSO on Cisco Unified Communications Manager and Cisco Unity Connection servers, use a fully qualified domain name (FQDN) instead of an IP Address to define the server name. If you use an IP Address, the client displays a warning message that the certificate is not valid. The requirement to use an FQDN is because the embedded Internet Explorer browser is not able to validate IP addresses in the Subject Alternate Name (SAN) certificate.

  

Space Characters in Credentials

   

The following rules apply to space characters and credentials:

  
  • Usernames can contain spaces in on-premises deployments.
  • Usernames cannot contain spaces in cloud-based deployments.
  • Passwords cannot contain spaces in any deployment scenario.
  • The first and last characters of usernames in on-premises deployments must not be spaces. This rule is also true for usernames synchronized from a directory source.
  

Standard CTI Secure Connection User Group

     

Cisco Jabber for Windows does not currently support CTI connections over transport layer security (TLS). As a result, Cisco Jabber for Windows users cannot switch from using a CSF device to using a desk phone device if they belong to the Standard CTI Secure Connection user group. This limitation is documented in CSCux83786.

  

.TIFF Images Not Supported

   

In this release, if users have a .tiff image as their avatar, then Jabber will display the default icon image instead. To use a personal avatar, users must upload an image in a supported format, such as jpg, bmp or png.

  

Using Click-To-X Feature with Contacts in Microsoft Outlook

   

If you use UDS as a directory source, users can only use Click-To-X capabilities, such as Click-To-Call and Click-To-IM, to contact Microsoft Outlook users if they are already in the cache file. A cache file is created for someone if they are in the users' Cisco Jabber contacts list, or have a Cisco Jabber history created by the user previously searching, IMing, or calling them, or by leaving a voice message.

  

Limitations and Restrictions for On-Premises Deployments

Limitations and Restrictions for Cloud Deployments

 

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