Answer Calls from Your Hunt Group on Your Phone

Document created by Cisco Localization Team on Dec 15, 2016Last modified by Cisco Localization Team on Jan 19, 2017
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Answer a Call Within Your Hunt Group

  

Hunt groups, also known as line groups, allow organizations that receive many incoming calls to share the call load. Your administrator sets up a hunt group with a series of directory numbers. Phones ring based on the hunt sequence that your administrator specifies for a hunt group. If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls. You sign out of the group when you want to prevent calls from ringing on your phone.

    
Before You Begin  

You must be signed into the hunt group to receive hunt group calls.

   
When a hunt group call rings on your phone, answer the call.

Sign In and Out of a Hunt Group

   

Sign out of your hunt group to stop receiving calls from it. You continue receiving calls placed directly to you.

    

     
Step 1    Press Hunt Group to sign in.   
Step 2    Press Hunt Group again to sign out.   

View the Call Queue in a Hunt Group

   

You can use the queue statistics to check the status of the hunt group queue. The queue status display provides the following information:

   
  •     

    The phone number used by the hunt group

        

  •     

    Number of queued callers on each hunt group queue

        

  •     

    Longest waiting time

        

    

      
Step 1    Press Queue Status.    
Step 2    Press Update to refresh the statistics.    
Step 3    Press Exit.    

 

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