Answer a Call Within Your Hunt Group
Hunt groups, also known as line groups, allow organizations that receive many incoming calls to share the call load. Your administrator sets up a hunt group with a series of directory numbers. Phones ring based on the hunt sequence that your administrator specifies for a hunt group. If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls. You sign out of the group when you want to prevent calls from ringing on your phone.
Sign In and Out of a Hunt Group
View the Call Queue in a Hunt Group
You can use the queue statistics to check the status of the hunt group queue. The queue status display provides the following information: