Check for New Voice Messages
To find out if you have new voicemail messages, look for one of these signs:
The light strip on your handset is solid red.
The number of missed calls and voicemail messages is displayed on your screen. If you have more than 99 new messages, a plus (+) sign is displayed.
You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.
Check Your Voicemail from Your Desk Phone
When you have new voicemail messages, your phone displays a solid red light, which is your message indicator. Follow these steps to listen to your messages.
We recommend that you delete unwanted messages to avoid reaching your mailbox's storage limit (15 MB or approximately 30 minutes of voicemail recordings). After you delete a message, it is stored for 15 days before it is permanently removed.
Check Your Voicemail from Any Phone
You don't have to use your work phone to access your voicemail messages. You can access your messages from anywhere.
|Step 1||From My Cisco Spark, select .|
|Step 2||Click the ellipsis icon (...) and select Reset Voicemail PIN to obtain your external voicemail access information. |
You now have your external voicemail access number, displayed beside Dial, and your access code.
|Step 3||On your phone, dial the external voicemail access number.|
|Step 4||Enter your access code. |
Your access code is a combination of an autogenerated number and your 4-digit extension.
|Step 5||Enter your voicemail PIN and press #.|
|Step 6||Follow the audio prompts to listen to your messages.|
Delete Your Voicemail Messages
We recommend that you delete unwanted messages to avoid reaching your mailbox's storage limit (15 MB or approximately 30 minutes of recorded messages). After a message is deleted, the message is stored for 15 days before it is permanently removed.
Restore a Deleted Voicemail Message
After you delete a voicemail message from your mailbox, the message remains stored for 15 days. During those 15 days, you can access and restore that message. Restoring a message places it in your saved messages folder where it remains accessible indefinitely.