Check Your Voicemail

Document created by Cisco Localization Team on Dec 15, 2016Last modified by Cisco Localization Team on Jan 20, 2017
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Check for New Voice Messages

To find out if you have new voicemail messages, look for one of these signs:

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    The light strip on your handset is solid red.

        

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    The number of missed calls and voicemail messages is displayed on your screen. If you have more than 99 new messages, a plus (+) sign is displayed.

        

You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.   

Check Your Voicemail from Your Desk Phone

When you have new voicemail messages, your phone displays a solid red light, which is your message indicator. Follow these steps to listen to your messages.

Before You Begin

We recommend that you delete unwanted messages to avoid reaching your mailbox's storage limit (15 MB or approximately 30 minutes of voicemail recordings). After you delete a message, it is stored for 15 days before it is permanently removed.


       
Step 1    On your phone, press Messages .
Step 2    Enter your PIN and press #. You are informed about the number of new and old (saved and deleted) messages.
Step 3    Press 1 for new messages and 3 for old messages.
Step 4    Listen to your messages and perform one of the following actions for each message:    

If you quit or hang up before completing any of these actions, new voicemail messages are automatically saved.

  • Press 1 to repeat the message.
  • Press 2 to save the message.
  • Press 3 to delete the message.
  • Press 6 to mark the message as new.
  • Press * to cancel message playback.

Check Your Voicemail from Any Phone

You don't have to use your work phone to access your voicemail messages. You can access your messages from anywhere.


         
Step 1    From My Cisco Spark, select My Profile.
Step 2    Click the ellipsis icon (...) and select Reset Voicemail PIN to obtain your external voicemail access information.

You now have your external voicemail access number, displayed beside Dial, and your access code.

Step 3    On your phone, dial the external voicemail access number.
Step 4    Enter your access code.

Your access code is a combination of an autogenerated number and your 4-digit extension.

Step 5    Enter your voicemail PIN and press #.
Step 6    Follow the audio prompts to listen to your messages.

Delete Your Voicemail Messages

We recommend that you delete unwanted messages to avoid reaching your mailbox's storage limit (15 MB or approximately 30 minutes of recorded messages). After a message is deleted, the message is stored for 15 days before it is permanently removed.


       
Step 1    On your phone, press Messages .
Step 2    Enter your PIN and press #. The voicemail system tells you the number of new and old (saved and deleted) messages.
Step 3    Press 1 for new messages and 3 for old messages.
Step 4    To delete an unwanted message, press 3.

Restore a Deleted Voicemail Message

After you delete a voicemail message from your mailbox, the message remains stored for 15 days. During those 15 days, you can access and restore that message. Restoring a message places it in your saved messages folder where it remains accessible indefinitely.


          
Step 1    On your phone, press Messages .
Step 2    Enter your PIN and press #. You are informed about the number of new and saved (old) messages.
Step 3    Press 3 to access your old messages.
Step 4    Press 2 to access your deleted messages.
Step 5    Press 1 to review your deleted messages.
Step 6    Decide whether you want to restore the message as a saved or new message:
  • Press 2 to restore your deleted message as a saved message.
  • Press 6 to restore your deleted message as a new message.
Step 7    Press * to quit.

 

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