Product Safety and Security for Your Phone

Document created by Cisco Localization Team on Dec 15, 2016Last modified by Cisco Localization Team on Jan 20, 2017
Version 5Show Document
  • View in full screen mode

Safety and Performance Information

Power Outage

Your access to emergency service through the phone requires that the phone receive power. If a power interruption occurs, service or emergency calling service dialing does not function until power is restored. If a power failure or disruption occurs, you may need to reset or reconfigure the equipment before you can use service or emergency calling service dialing.  

External Devices

We recommend that you use good-quality external devices that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. External devices include headsets, cables, and connectors.  

Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, we recommend that you take one or more of these actions:   

    Move the external device away from the source of the RF or AF signals.   



    Route the external device cables away from the source of the RF or AF signals.    



    Use shielded cables for the external device, or use cables with a better shield and connector.    



    Shorten the length of the external device cable.    



    Apply ferrites or other such devices on the cables for the external device.    



Cisco cannot guarantee the performance of external devices, cables, and connectors.   




In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].    


Bluetooth Wireless Headset Performance (8800 Series)


Cisco IP phones support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range. You can connect up to five headsets, but only the last one connected is used as the default.  


Because of potential interference issues, we recommend that you move 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects away from the wireless headset.  


The Bluetooth wireless headset does not need to be within direct line-of-sight of the phone. However, some barriers, such as walls or doors, and interference from other electronic devices, can affect the connection.  




The Cisco IP Phone 7811, 7821, 7841, and 7861 does not support Bluetooth.   


Ways to Provide Power to Your Phone

You can provide power to your phone in one of two ways:

  • Use the power cable that comes with your phone.


  • If your network supports Power over Ethernet (PoE), you can plug your phone into the network. Plug an Ethernet cable into the Ethernet phone port and into the network.


If you are not sure whether your network supports PoE, check with your administrator.

Phone Behavior During Times of Network Congestion


Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:  


    Administrative tasks, such as an internal port scan or security scan    



    Attacks that occur on your network, such as a Denial of Service attack    



FCC Compliance Statements

The Federal Communications Commission requires compliance statements for the following:

FCC Part 15.21 Statement

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other antenna or transmitter.  

FCC Receivers and Class B Digital Statement

This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.  

If this equipment does cause harmful interference to radio or television reception, which is found by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:  


    Reorient or relocate the receiving antenna   



    Increase the separation between the equipment or devices   



    Connect the equipment to an outlet other than the receiver's   



    Consult a dealer or an experienced radio/TV technician for assistance   


Cisco Product Security Overview

This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product, you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.  

Further information regarding U.S. export regulations can be found at  

Important Online Information

End User License Agreement


The End User License Agreement (EULA) is located here:  


Regulatory Compliance and Safety Information


Regulatory Compliance and Safety Information (RCSI) is located here: