Report All Phone Issues

Document created by Cisco Localization Team on Dec 15, 2016Last modified by Cisco Localization Team on Jan 20, 2017
Version 3Show Document
  • View in full screen mode
  

   

You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report problems to your administrator. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.  


          
Step 1    Press Applications .   
Step 2    Select one of the following:
  • Cisco IP Phone 7800 Series—Select Phone information > Report.
  • Cisco IP Phone 8800 Series—Select Phone information > Report problem.    
Step 3    Enter the date that you experienced the problem in the Date of problem field. The current date appears in this field by default.   
Step 4    Enter the time that you experienced the problem in the Time of problem field. The current time appears in this field by default.    
Step 5    Select Problem description.    
Step 6    Select a description from the displayed list.    
Step 7    Press Submit.    

 


Attachments

    Outcomes