You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report problems to your administrator. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.
|Step 1 ||Press Applications . |
|Step 2 ||Select one of the following:|
- Cisco IP Phone 7800 Series—Select .
- Cisco IP Phone 8800 Series—Select .
|Step 3 ||Enter the date that you experienced the problem in the Date of problem field. The current date appears in this field by default. |
|Step 4 ||Enter the time that you experienced the problem in the Time of problem field. The current time appears in this field by default. |
|Step 5 ||Select Problem description. |
|Step 6 ||Select a description from the displayed list. |
|Step 7 ||Press Submit. |
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