Phone Navigation, Softkeys, Buttons, and Screen

Document created by Cisco Localization Team on Dec 15, 2016Last modified by Cisco Localization Team on Jan 20, 2017
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Phone Buttons and Screens

Your office phone has more features than your home or mobile phone, which you access using different physical buttons and softkeys. To get an overview of the basic hardware features of your phone, see these articles:

Review this article to learn how to navigate and interact with the phone buttons, softkeys, and user interface.



You use the outer ring of the Navigation cluster to scroll through menus. You use the inner Select button of the Navigation cluster to select menu items.   


Each item in a menu has an index number. You can enter the index number with the keypad to select the menu item.  


Softkey, Line, and Feature Buttons


You can interact with the features on your phone in several ways:   


    Softkeys, located below the screen, give you access to the function displayed on the screen above softkey. The softkeys change depending on what you are doing at the time. The More ... softkey shows you that more functions are available.     



    Feature and line buttons, located on either side of the screen, give you access to phone features and phone lines.     



      Feature buttons—Used to view calls on a line or access features such as Speed Dial.      



      Line buttons—Used to answer a call or resume a held call. When not used for an active call, used to initiate phone functions, such as the missed calls display.      



Feature and line buttons illuminate to indicate status:   


    Green, steady—Active call or two-way intercom call     



    Green, flashing—Held call     



    Amber, steady—Privacy in use, one-way intercom call, Do Not Disturb (DND) active, or logged into a Hunt Group     



    Amber, flashing—Incoming call or reverting call     



    Red, steady—Remote line in use (shared line or Line Status)     



    Red, flashing—Remote line on hold     



Your administrator can set up some functions as softkeys or as feature buttons. You can also access some functions with softkeys or the associated hard button.   


Phone Screen Features


The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the header row, the middle section, and the footer row.   

Figure 1. Cisco IP Phone 7800 Screen

Figure 2. Cisco IP Phone 8800 Screen



At the top of the screen is the header row. The header row displays the phone number, current date and time, as well a number of icons. The icons display when features are active.   


The middle of the phone screen displays the information associated with the line and feature buttons on the phone.    


The bottom row of the screen contains the softkey labels. Each label indicates the action for the softkey button below the screen.