Activate Your Phone

Document created by Cisco Localization Team on Dec 15, 2016Last modified by Cisco Localization Team on Jan 20, 2017
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Get an Activation Code

To use your phone with Cisco Spark, you should have received an email that includes an activation code. You need to enter this code the first time you sign in to your phone. If you can't find the email or if the code is already expired, you can create a new one.

  

If your phone has a camera, you can either scan the QR code or enter the code manually. If your phone doesn’t have a camera, you must enter the code manually.

From My Cisco Spark, select Call Settings > Generate Activation Code.

Activate Your Phone Automatically with a QR Code (8845 and 8865)

If your phone has a camera, you can scan a QR code to activate the phone. If you inadvertently press Enter manually, press Back to return to the QR code screen.

   
Before You Begin

You need the QR code from your welcome message.

If the code from your welcome message has expired, generate an activation code for your device with My Cisco Spark.


      
Step 1    Make the QR code ready with one of these methods:
  • Print the email with the QR code and hold the paper in front of the phone camera.
  • Display the QR code on your mobile device and hold the device in front of the phone camera.
  • Display the QR code on your computer and hold the phone in front of the computer screen.
Step 2    Turn the ring around the camera clockwise to open the shutter.
Step 3    Scan the QR code. When the scan succeeds, your phone registers with the server, and you're ready to make your first call.

Activate Your Phone Manually

If your phone does not have a camera, enter the code on the phone screen to activate it.

  

If your phone has a camera, you can press Enter manually to enter the code manually instead of scanning the QR code.

    
Before You Begin

You need the QR code from your welcome message.

If the code from your welcome message has expired, generate an activation code for your device with My Cisco Spark.


     
Step 1    Enter your activation code.
Step 2    Press Continue. Your phone registers with the server, and you're ready to make your first call.

Re-enter Your Phone Activation Code

 

If you ever need to re-enter the activation code for your phone, generate a new code and reset the service mode settings on the phone. After you reset these settings, your phone will restart and prompt you to enter the activation code.


       
Step 1    Press Applications .
Step 2    Select Admin settings > Reset settings.
Step 3    Select Service mode.
Step 4    Press Reset. The phone resets and the activation screen is displayed.

 

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