Troubleshooting a Touch 10 Controller Connected Over the Network

Document created by Cisco Documentation Team on Dec 22, 2016
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Can’t Sign In When Connecting to a Room Device

If you can’t sign in to finish the connection process, your room device is most likely already registered to another call service. In that case, you must factory reset the room device, connect to the Touch controller, and then register room device to Cisco Spark.

Room Device Has a New IP Address

If your room device gets a new IP address, a Touch 10 that is connected over the network may lose the connection. If this happens, you can see a notice about a missing Touch controller on the screen. To reconnect, enter the new IP address on the Touch controller.