Add Numbers to a Customer's Existing Devices

Document created by Cisco Documentation Team on Jan 27, 2017Last modified by Cisco Documentation Team on Aug 18, 2017
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It's never too late to add PSTN to the Cisco Spark desk and room devices in your customer organization, such as a Cisco DX80 or a Cisco TelePresence SX10 Quick Set. Whether they're in the middle of a trial and have access to 10 free PSTN numbers or have been converted to a paid subscription, all you have to do is follow a few steps to enable calling on their devices.

Before You Begin


    PSTN on Cisco IP phones, Cisco Spark Desk Devices, and Cisco Spark Room Devices is only available in the United States.



    PSTN for Cisco Spark Desk Devices and Room Devices does not require a Spark call license.



1    From the partner view in, go to customers and select a customer.
2    Select Call > Add Numbers
3    Enter the customer's PSTN contract information.
4    Enter an emergency service address for the customer. The PSTN service provider instantly validates the address.
5    Search for and add standard numbers.
6    Select Next.
7    Review the order, then click Place Order.
8    Select Set Up Spark Service Customer has to accept the order before you can proceed to the next step.
9    Follow the steps in the setup wizard for Plan Review, Call Settings (this is where you fill in PSTN information), Message Settings, Enterprise Settings, Add Users, then Finish.
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