Add Numbers to a Customer's Existing Devices

Document created by Cisco Documentation Team on Jan 27, 2017Last modified by Cisco Documentation Team on Aug 18, 2017
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It's never too late to add PSTN to the Cisco Spark desk and room devices in your customer organization, such as a Cisco DX80 or a Cisco TelePresence SX10 Quick Set. Whether they're in the middle of a trial and have access to 10 free PSTN numbers or have been converted to a paid subscription, all you have to do is follow a few steps to enable calling on their devices.

  
Before You Begin

 
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    PSTN on Cisco IP phones, Cisco Spark Desk Devices, and Cisco Spark Room Devices is only available in the United States.

      

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    PSTN for Cisco Spark Desk Devices and Room Devices does not require a Spark call license.

      

  

            
1    From the partner view in https://admin.ciscospark.com, go to customers and select a customer.
2    Select Call > Add Numbers
3    Enter the customer's PSTN contract information.
4    Enter an emergency service address for the customer. The PSTN service provider instantly validates the address.
5    Search for and add standard numbers.
6    Select Next.
7    Review the order, then click Place Order.
8    Select Set Up Spark Service Customer has to accept the order before you can proceed to the next step.
9    Follow the steps in the setup wizard for Plan Review, Call Settings (this is where you fill in PSTN information), Message Settings, Enterprise Settings, Add Users, then Finish.
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