Send After-Hours Calls to Your Answering Service

Document created by Cisco Documentation Team on Feb 15, 2017Last modified by Cisco Documentation Team on Mar 1, 2017
Version 4Show Document
  • View in full screen mode
  

You can set up an auto attendant to send calls to your answering service when your business is closed.

       
1    To find the Auto Attendant Builder: Choose Services > Calling > Features. Then create a new auto attendant (see https://help.webex.com/docs/DOC-17732) or edit an existing one.
2    If you are creating a new auto attendant, set up your schedule (see https://help.webex.com/docs/DOC-17752).
3    Below the Closed Hours box, click the plus sign to add a new action.            
OptionDescription
To immediately route the call to the answering service without playing an announcement 
  1.  

    Choose Route Call.

      

  2.  

    Choose Route to Phone Number.

      

  3.  

    Enter the phone number.

      

  4.  

    Save your changes.

      

  
To play an announcement and then route the call to the answering service 
  1.  

    Choose Say Message. Type the message that you want callers to hear, such as "Our office is closed now. Your call is being transferred to our answering service."

      

  2.  

    Below the Say Message box, click the plus sign to add a new action.

      

  3.  

    Choose Route Call.

      

  4.  

    Choose Route to Phone Number.

      

  5.  

    Enter the phone number.

      

  6.  

    Save your changes.

      

  
To provide a menu that includes the answering service as one option 
  1.  

    Choose Phone Menu.

      

  2.  

    Type the message, such as "Our office is closed. To connect to our answering service, press 1. To hear our operating hours, press 2."

      

  3.  

    For each option that you want to include, choose the input digit and then choose the action. For example, to create a menu as described in the message above:

      

    •  

      Choose 1. Choose Route to Phone Number, and then enter the number of the answering service.

        

    •  

      Click Add another input digit. Choose 2, and then choose Say Message. Enter your message, such as "Our office is open from 8 a.m. to 5 p.m. Monday through Friday. Please call during those times."

        

      
  
4    Save your settings.
   


Attachments

    Outcomes