Add Text-to-Speech Messages or Upload Audio Files to Your Auto Attendant

Document created by Cisco Documentation Team on Feb 14, 2017Last modified by Cisco Documentation Team on Apr 3, 2017
Version 4Show Document
  • View in full screen mode

When setting up an auto attendant, you can include many types of messages. For example:

  • Greet callers by saying, "Thank you for calling ABC Company."

  • Provide instructions for a phone menu, such as, "For Sales, press 1. For Service, press 2."

  • Provide instructions for user inputs, such as "Please enter the extension now."

  • Provide information to answer common questions. For example, a menu could include an option for your business hours. When a caller presses a certain key, the message says, "Our office is open from 8 a.m. to 5 p.m. Monday through Friday."

You can create these messages by using our text-to-speech feature or you can use your own audio files.

To find the Auto Attendant Builder: Choose Services > Calling > Features. Create a new auto attendant (see https://help.webex.com/docs/DOC-17732) or edit an existing one.

To add an announcement: Click the plus sign, and then choose Say Message. Other components, such as Phone Menu and Dial By Extension, also include spaces for messages.

Important:

When working in the Auto Attendant Builder, be sure to save your changes before you close the window.

Adding messages

To use the text-to-speech feature

The text-to-speech feature reads the text that you type and presents it in the voice that you choose. Choose a voice that is appropriate for the language that you are typing. For example, if you are typing in Spanish, choose Spanish as the language, and then choose a Spanish-speaking voice.

Note   

When referring to symbols, type words, such as Pound for # and Star for *.

  1. Choose the Language that you will use to type your message. This selection determines which voices are available to say the message.

  2. Choose the Voice that will say the message.

  3. Set the Message Type to Say Message.

  4. Type your message.

To upload an audio file

Requirements

  • File type: WAV file

  • Size: 5MB or less

  • Sound format: 8kHz, 8bit u-law; 8kHz, 8bit a-law; 8kHz, 8bit pcm; 8khz, 16bit pcm; or MS-GSM

Instructions

  1. Choose the Language that is used in your audio files. Even though you are uploading your own files, this selection determines which voices are available to say the system error messages.

  2. Choose the Voice that will say the system error messages.

  3. Set the Message Type to Upload file.

  4. Drag a WAV file into the Import box, or click the button to browse for the file.

To use an audio file on another server

Requirements

  • Audio files must be in .wav or .mp3 format.

  • If you're using https to access your hosted audio files, note the following certificate requirements:

    • The certificate must be signed by a certificate authority. Self-signed certificates do not work.

    • We don't currently support Server Name Indication (SNI)—you need a dedicated IP address for your certificate.

    • Your server must be configured with SSL, not just TLS.

    • Your SSL certificate must be in the default Java keystore provided in jdk 1.8u74.

    • We recommend that you secure the storage location with a username and password, and use HTTPS encryption.

Instructions

  1. Choose the Language that is used in your audio files. Even though you are using your own files, this selection determines which voices are available to say the system error messages.

  2. Choose the Voice that will say the system error messages.

  3. Set the Message Type to Say Message.

  4. Type the URL of the file that you want to play. Here are a few examples:

To listen to your messages

After saving your settings, dial the phone number of the auto attendant and listen to your messages.




Attachments

    Outcomes