Open and Resolved Bugs (WBS32)

Document created by Cisco Documentation Team on Feb 28, 2017Last modified by Brian Porter on Oct 12, 2017
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Using the Bug Search Tool

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

 
  • Open customer-found bugs of severity 1 to 3

     

  • Resolved customer-found bugs of severity 1 to 3

     

  • Resolved Cisco-found bugs of significance

     

 

You can find details about listed bugs and search for other bugs by using the Cisco Bug Search Tool.

 
Before You Begin

 

To access the Bug Search Tool, you need the following items:

 
  • Internet connection

     

  • Web browser

     

  • Cisco.com username and password

     

 
      
1    To access the Bug Search Tool, go to https://tools.cisco.com/bugsearch/search.
2    Sign in with your Cisco.com username and password.
3    Enter the bug ID number in the “Search for” field, then press Enter.
Tip       You can also navigate to a specific bug by entering https://tools.cisco.com/bugsearch/bug/<BUGID> where <BUGID> is the ID of the bug that you are searching for (for example, CSCab12345).
What to Do Next

 

For information about how to search for bugs, create saved searches, and create bug groups, select Help on the Bug Search Tool page.

 

Open Bugs for WebEx (WBS32)

 

The bugs listed in the following table describe unexpected behavior in this release. Refer to Bug Search Tool for further details.

   
                                                   
Table 1 Open Bugs for WebEx Version WBS31
Identifier Severity Affected Area Description
 

CSCuv05285

  
 

3

  
 

Meeting Center

  
 

Meeting Center: Screen sharing may freeze for certain participants when presenter is sharing through a CMR endpoint.

  
 

CSCuv36738

  
 

3

  
 

My WebEx

  
 

Username: Ability to change username on a tightly coupled site has been restricted. The ability for one user to update another username is no longer available.

  
 

CSCuv35672

  
 

3

  
 

Productivity Tools

  
 

Meeting Center: May not correctly record full connection time(meeting end time) if the host gets disconnected from the meeting.

  
 

CSCuv12024

  
 

2

  
 

Meeting Center

  
 

Meeting Center: In some cases during Application Sharing, participants may intermittently see a black screen for a few seconds.

  
 

CSCuv47556

  
 

3

  
 

Meeting Center

  
 

Meeting Center: In some cases, when a PowerPoint file is being shared through file sharing, and auto-advance slides is being used, the text on the Start/Stop button does not refresh properly. (Though the button functionality still works properly.)

  
 

CSCuv68193

  
 

2

  
 

All

  
 

Cross Platform Known Issues: Using FireFox with proxy only accessible through VPN may fail to join a WebEx meeting. Remove proxy or connect to VPN will solve the issue.

  
 

CSCuv64213

  
 

2

  
 

Productivity Tools

  
 

Productivity Tools: When trying to cancel a WebEx meeting series scheduled from Mac PT, an incorrect error message is displayed that the series was scheduled with Windows PT, resulting in not being able to cancel the WebEx series from Outlook.

  
 

CSCux94606

  
 

3

  
 

XMLAPI

  
 

XMLAPI: Preventing multiple PR room creation for a user through XML API as page does not support this.

  
 

CSCux75775

  
 

3

  
 

MyWebEx

  
 

A known issue where speaker video is frozen for seconds in an MP4 recording.

  
  

Resolved Bugs for WebEx (WBS32.7.1)

  
                
 

Bug Number

  
 

Severity

  
 

Affected Product Area

  
 

Description

  
 

CSCvg23032

  
 

2

  
 

Meeting Center

  
 

Fixed a VoIP audio issue where trying to join from Windows 10 resulted in a error.

  
 

CSCvg20222

  
 

3

  
 

Support Center

  
 

Fixed an issue where the Support Center application would intermittently crash.

  
  

Resolved Bugs for WebEx (WBS32.7)

                                                                                 
 

Bug Number

  
 

Severity

  
 

Affected Product Area

  
 

Descriptions

  
 

CSCvf76813

  
 

3

  
 

Support Center

  
 

Fixed an issue where the Support Center audio would not start.

  
 

CSCvf88228

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where Personal Room meetings were restarting instead of joining a new host’s meeting.

  
 

CSCvf71608

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where bullets would not display in shared Microsoft PowerPoint 2007 presentation.

  
 

CSCvf74004

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where large amounts of text could not be copied from an attendee’s application to the host’s shared application.

  
 

CSCvf76896

  
 

3

  
 

Support Center

  
 

Fixed an issue where Support Center would randomly become unstable or cease to function.

  
 

CSCvf94879

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where Microsoft Lync would open with a busy or dial tone instead of joining a WebEx meeting.

  
 

CSCvf95668

  
 

1

  
 

Meeting Center (Mac)

  
 

Fixed an issue where the Meeting Center host would become unstable or cease to function after rejecting a TP call back.

  
 

CSCvf84956

  
 

3

  
 

Meeting Center (Windows)

  
 

Fixed an issue where Meeting Center would freeze after attempting to connect to a HAVA video driver.

  
 

CSCvf80899

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where a host’s or attendee’s video would not display in other attendees’ Meeting Center applications.

  
 

CSCvf78117

  
 

4

  
 

Training Center

  
 

Fixed an issue where email addresses would not display in the attendance report.

  
 

CSCvf93953

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where automatic passwords were not being properly filtered.

  
 

CSCvg09786

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where TelePresence (TP) meetings could still be joined by attendees using the Cisco WebEx WebApp, if the TP session type is removed, and attendees should not be allowed to join.

  
 

CSCvf97435

  
 

3

  
 

Training Center (Windows)

  
 

Fixed an issue where Windows users could not play uploaded WRF file.

  
 

CSCvg09966

  
 

2

  
 

All centers (Mac)

  
 

Fixed an issue where users were receiving the message "A failure occurred during certifcate trust verification" while joining a meeting on Mac.

  
 

CSCvg04763

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where the volume would not change with the speaker's volume in CMR Hybrid and VoIP Personal Rooms.

  

Resolved Bugs for WebEx (WBS32.6.6)

  
           
 

Bug Number

  
 

Severity

  
 

Affected Product Area

  
 

Description

  
 

CSCvg31763

  
 

2

  
 

Event Center

  
 

Fixed an issue where Event Center would crash when joining an event.

  
  

Resolved Bugs for WebEx (WBS32.6.5)

                
 

Bug Number

  
 

Severity

  
 

Affected Product Area

  
 

Description

  
 

CSCvg04279

  
 

2

  
 

Meeting Center

  
 

Fixed an issue where, on certain machines, a meeting would not begin and the desktop application would stop responding.

  
 

CSCvg09812

  
 

3

  
 

Event Center, Training Center, Support Center

  
 

Fixed an issue where upgrading or playing a recording would result in an Error 23.

  

Resolved Bugs for WebEx (WBS32.6.4)

                     
 

Bug Number

  
 

Severity

  
 

Affected Product Area

  
 

Description

  
 

CSCvf97435

  
 

3

  
 

Training Center (Windows)

  
 

Fixed an issue where WRF recordings that were uploaded to a WebEx site would not play back.

  
 

CSCvf97811

  
 

2

  
 

Meeting Center (Mac)

  
 

Fixed an issue on Mac where Personal Room meetings would stop loading at 98% and fail to launch, and fail to respond to attempts to close the window.

  
 

CSCvg09966

  
 

2

  
 

All centers (Mac)

  
 

Fixed an issue where users were receiving the message "A failure occurred during certifcate trust verification" while joining a meeting on Mac.

  

Resolved Bugs for WebEx (WBS32.6)

                                         
 

Bug number

  
 

Severity

  
 

Affected Product Area

  
 

Description

  
 

CSCvf56590

  
 

3

  
 

NBR

  
 

Fixed an issue where trying to play an NBR sometimes resulted in an error 500.

  

CSCvf53409

3

Meeting Center (Mac)

Fixed an issue on Mac where the video system would default to “On” after changing the join method.

CSCvf50398

3

Meeting Center

Fixed an issue where the Meeting Key would display as “000 000 000” in the meeting information page if the page was accessed with a long link.

CSCvf69830

3

Site Administration

Fixed an issue where hosts were sometimes not receiving password reset emails.

CSCvf67055

3

Site Administration

Added more logs to track WebEx Attendance Report issues.

 

CSCvf69001

  
 

3

  
 

Event Center

  
 

Fixed an issue where the host was unable to see the sound waves in the line to attendee names when attendees were speaking.

  
 

CSCvf69474

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where content shared in the meeting was missing in the recording.

  

Resolved Bugs for WebEx (WBS32.5.4)

                     
 

Bug Number

  
 

Severity

  
 

Affected Product Area

  
 

Description

  
 

CSCvf97435

  
 

3

  
 

Training Center (Windows)

  
 

Fixed an issue where WRF recordings that were uploaded to a WebEx site would not play back.

  
 

CSCvf97811

  
 

2

  
 

Meeting Center (Mac)

  
 

Fixed an issue on Mac where Personal Room meetings would stop loading at 98% and fail to launch, and fail to respond to attempts to close the window.

  
 

CSCvg09966

  
 

2

  
 

All centers (Mac)

  
 

Fixed an issue where users were receiving the message "A failure occurred during certifcate trust verification" while joining a meeting on Mac.

  

Resolved Bugs for WebEx (WBS32.5.3)

                
 

Bug number

  
 

Severity

  
 

Affected product area

  
 

Description

  
 

CSCvf76317

  
 

2

  
 

Meeting Center

  
 

Fixed an issue on devices running Android Oreo with Google Chrome as the default browser, where users clicking on a join meeting link or navigating to a Personal Room link would receive an error stating their browser was not supported.

  
 

CSCvf80899

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where users’ video would not display, even with sufficient bandwidth and current video drivers.

  

Resolved Bugs for WebEx (WBS32.5.2)

           
 

Bug number

  
 

Severity

  
 

Affected product area

  
 

Description

  
 

CSCvf73645

  
 

1

  
 

Meeting Center

  
 

Fixed a telemetry SSL connection overload issue on production.

  

Resolved Bugs for WebEx (WBS32.5)

  
                                                                                 

Bug number

Severity

Affected Product Area

Description

CSCvf24696

3

N/A

Fixed an issue with CCA migration.

CSCvf15742

3

Meeting Center

Fixed an issue where attendees joining using the Join button in Productivity Tools required approval from the host before being allowed to join, even when it was not required.

CSCvf15874

4

URL API

Fixed an issue where error logs did not correctly identify messages for meeting started with no/incorrect host or creator.

CSCvf28273, CSCvf15637

3

Support Center

Fixed an issue where Support Center would not restart if it had been launched and exited previously.

CSCvf24301

3

Productivity Tools (Windows)

Fixed an issue where Windows Productivity Tools removed conference call information from location field when scheduled WebEx meeting on Lotus Notes.

CSCuy24678

6

Productivity Tools (Windows)

Fixed an issue where Windows Productivity Tools couldn't recognize the meeting scheduled before site was renamed.

 

CSCvf15279

  
 

3

  
 

Training Center

  
 

Fixed an issue where users could not register subsequent session until after a current session had ended.

  
 

CSCvf08189

  
 

3

  
 

Site Administration

  
 

Fixed an issue where attempting to use the address book after editing a personal address book would result in an error message.

  
 

CSCvf38865

  
 

3

  
 

URL API

  
 

Fixed an issue where the TelePresence system would return the error, "An unexpected error occurred while communicating with WebEx" when attempting to schedule a WebEx Meeting Center video-based meeting.

  
 

CSCvf40733

  
 

3

  
 

Event Center

  
 

Fixed an issue where the Event Center page would be blank and cease to respond after the user clicked "Schedule and event".

  
 

CSCvf37008

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where the WebEx application would become unstable or cease to function after Japanese users clicked "I will call in".

  
 

CSCvf19374

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where users were unable to disable the floating icon tray showing when users were joining or leaving a meeting.

  
 

CSCuu27781

  
 

6

  
 

Training Center

  
 

Fixed an issue where users would be unable to join a training session when there are multiple users using the same virtual machine and several running instances of the application using the same share folder.

  
 

CSCve88559

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where the video session would not start if the presenter role was assigned to an attendee who had joined before the meeting host.

  
 

CSCvf33376

  
 

3

  
 

Meeting Center

  
 

Fixed a connection issue where a host could not invite or remind other attendees without exiting and restarting a meeting.

  
  

Resolved Bugs for WebEx (WBS32.4.3)

           
 

Bug number

  
 

Severity

  
 

Affected product area

  
 

Description

  
 

CSCvf73645

  
 

1

  
 

Meeting Center

  
 

Fixed a telemetry SSL connection overload issue on production.

  

Resolved Bugs for WebEx (WBS32.4)

  
                                                             
 

Bug number

  
 

Severity

  
 

Affected Product Area

  
 

Description

  

CSCve67754

3

Productivity Tools

Fixed an issue where the invitation language of CMR Hybrid meetings scheduled from Productivity Tools didn't follow the language preference set on WebEx site.

 

CSCve67755

  
 

3

  
 

Event Center

  
 

Fixed an issue where Event Center attendance reports were showing incorrect event durations.

  
 

CSCve65985

  
 

3

  
 

Event Center

  
 

Fixed an issue where viewer registration information was showing as anonymous in the event recording report.

  
 

CSCve57088

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where call-in numbers were mislabeled.

  
 

CSCve70337

  
 

3

  
 

XML API

  
 

Fixed an issue with excess network traffic.

  
 

CSCvd77691

  
 

3

  
 

Support Center

  
 

Fixed an issue where minimizing the chat panel on the remote system would cause the connection to become unstable or stop responding.

  
 

CSCve99391

  
 

3

  
 

Event Center

  
 

Fixed an issue where the search results would not display the attendee in the visible area of the participant list.

  
 

CSCve81700

  
 

4

  
 

Productivity Tools

  
 

Fixed an issue where the WebEx ball would not appear after users created meeting requests from messages received in Outlook.

  
 

CSCve88669

  
 

3

  
 

Productivity Tools (Mac)

  
 

Fixed an issue where Productivity Tools would not work in a case-sensitive Mac OS.

  
 

CSCvf06654

  
 

3

  
 

Productivity Tools

  
 

Fixed an issue where users would receive a permission error when their WebEx account was registered with a different name from their user name in Microsoft Outlook.

  
 

CSCvf08507

  
 

3

  
 

Productivity Tools (Mac)

  
 

Fixed an issue where Microsoft Outlook 2016 would become unstable or fail to respond when sceduling a WebEx meeting.

  
  

Resolved Bugs for WebEx (WBS32.3.2)

                               
 

Bug number

  
 

Severity

  
 

Affected product area

  
 

Description

  
 

CSCve85763

  
 

2

  
 

Meeting Center

  
 

Some users were experiencing an issue where the Meeting Center application would display the error message “The WebEx application has encountered a problem and needs to close” after users clicked the “Call Using Computer” option.

  
 

CSCve85325

  
 

3

  
 

Meeting Center

  
 

Microsoft Skype becoming the active window If a user configured their WebEx audio device to be the same USB headset that Microsoft Skype for Business was configured with, Skype would become the active window, and a dial tone would play in the user’s headset after the user connected to audio in Meeting Center.

  
 

CSCve83092

  
 

3

  
 

All Centers

  
 

WebEx becomes unstable with the latest version of Citrix This bug fix addresses an issue where WebEx would become unstable or fail to respond when using the latest version of Citrix XenDesktop.

  
 

CSCve96169

  
 

2

  
 

Meeting Center

  
 

This bug fix addresses an issue where, in Meeting Center, multiple email invitations for the same meeting were being sent to attendees.

  
 

CSCve81690

  
 

3

  
 

NBR

  
 

Network-Based Recordings (NBR) would continue to appear in the recycle bin, even after the user would try to permanently delete them.

  

Resolved Bugs for WebEx (WBS32.3)

                                                                            
 

Bug Number

  
 

Severity

  
 

Affected Product Area

  
 

Description

  

CSCvd31963

6

Meeting Center

Fixed an issue where global gateway IP addresses were being shown as private IP addresses in attendee detail reports.

CSCve05597

3

URL API

Fixed an issue where the default toll / toll free numbers did not display with the correct flag in the meeting application.

CSCve07316

3

Meeting Center

Fixed an issue where users did not have access to Personal Rooms for Meet Now, and could not use Personal Rooms from Productivity Tools.

CSCve13925

3

Meeting Center

Fixed an issue where the default call in number in the meeting application was different from the one in the meeting info.

CSCve17593

3

Event Center, Training Center, Support Center

Fixed an issue where the application would cease to respond in IE11.

CSCve27566

3

Training Center

Fixed an issue where customized registration information did not appear in the registration report and Manage Registration page.

CSCve34878

3

Event Center

Fixed an issue where email message header and footer images would not show properly.

CSCve40901

3

Meeting Center

Fixed an issue where WebEx Meeting Center video-based meetings would not open properly.

CSCvd13177

3

Meeting Center

Fixed an issue where shared Microsoft PowerPoint slides were being cropped.

CSCve28967

3

Productivity Tools

Fixed an email template issue where deleting the line "-- Do not delete or change any of the following text. -- " from the Productivity Tools meeting template removed the meeting information.

CSCve29125

3

Productivity Tools

Fixed an issue in the mass deployment document where the Microsoft Lync installation parameter was not specified.

CSCve40414

3

Productivity Tools

Fixed a display issue where the text would not display properly in the Productivity Tools setting dialog if TSP audio information was long.

 

CSCve46866

  
 

3

  
 

Event Center

  
 

Fixed an issue where names were duplicated in the Attendance Report.

  
 

CSCve53108, CSCve53113

  
 

3

  
 

Meeting Center

  
 

Fixed issues where Personal Room sound preferences were not persisting across sessions.

  

Resolved Bugs for WebEx (WBS32.2)

  
                                                                                           
 

Bug number

  
 

Severity

  
 

Affected Product Area

  
 

Description

  

CSCvd50468

3

Productivity Tools

Fixed an issue where the WebEx iPhone app could not hand off the WebEx meeting to Desktop application.

CSCvd35179

3

Productivity Tools

Fixed a Windows Productivity Tools performance issue where creating and updating a WebEx meeting was slow when the Outlook client was in Online Mode.

CSCvd96969

3

Productivity Tools (Windows)

Fixed an issue where Productivity Tools for Windows couldn't send out updated exception meeting invitations after the host replaced an attachment of the exception.

CSCve00660

3

Productivity Tools

Fixed an issue where Productivity Tools was binding the wrong session type and meeting template when scheduling a personal conference meeting if the audio only session type name was duplicated with the regular meeting session type.

CSCvd88313

3

Meeting Center

Fixed an issue where the user name and email address was not being remembered in Microsoft Internet Explorer 11.

CSCve04162

3

Productivity Tools (Mac)

Fixed an issue where Mac Productivity Tools couldn't schedule WebEx meetings on MacOS 10.9.5.

 

CSCve04169

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where recurring meeting information was showing the wrong date and day of the week.

  
 

CSCve06311

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where clicking the Join Meeting link would redirect the meeting host to the Personal Room instead of the Meeting Information page.

  
 

CSCvd89384

  
 

2

  
 

Event Center

  
 

Fixed an issue where users were receiving an error 500 message when viewing programs.

  
 

CSCvd96784

  
 

3

  
 

Site Administration

  
 

Fixed an issue where some email templates would display the text "<BR>" instead of the normal template.

  
 

CSCve05351

  
 

3

  
 

All Centers

  
 

Fixed an issue where timezone and locale settings would not persist between session in Microsoft Internet Explorer 11.

  
 

CSCve13911

  
 

3

  
 

Event Center

  
 

Fixed an issue where Mac users were unable to connect to some events.

  
 

CSCvd83416

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where the Microsoft Installer was displaying an exception message while updating Meeting Center.

  
 

CSCvd77855

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where the Meeting Center window could not maximize if a secondary monitor resolution was higher than the primary monitor resolution.

  
 

CSCvd52936

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where the display name would sometimes containt random characters.

  
 

CSCvd96756

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where hosts were being alerted that video was not being recorded, without initiating recording.

  
 

CSCve16182

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where attendees were unable to share presentations from Microsoft PowerPoint 2010 64-bit.

  
  

Resolved Bugs for WebEx (WBS32.1)

  
                                                   
 

Bug Number

  
 

Severity

  
 

Affected Product Area

  
 

Description

  

CSCvb55574

5

Productivity Tools

Fixed a wording issue where unchecking "Display toll-free number" in the meeting settings dialog disabled the toll-free number call-in function.

CSCvd29235

4

Productivity Tools (Windows)

Fixed an issue where passwords would not automatically populate for meetings that were scheduled while password were not required or had different password requirements that do not meet new password requirements.

CSCvd35179

3

Productivity Tools

Fixed an issue where viewing another user's calendar when scheduling a meeting on behalf of that user was very slow with Microsoft Outlook online.

CSCvd42465

3

Event Center

Fixed an issue where approval options would not appear when adding a new event to an existing program.

CSCvd50288

3

Productivity Tools

Fixed an issue where attendees attempting to join a meeting received a message their URL was blocked.

CSCvd56921

3

Meeting Center

Fixed an issue where meeting could not be recorded when using the “Other teleconference audio” option.

CSCvd33943

3

Event Center

Fixed an issue where some users received an error 45104 when sharing a Microsoft PowerPoint PPTX file containing video.

 

CSCvd13031

  
 

2

  
 

Meeting Center

  
 

Fixed an issue where performance was poor when the Amazon Assistant application was installed.

  
 

CSCvd68873

  
 

3

  
 

Meeting Center

  
 

Fixed an issue where avatars were not showing consistent and correct initials.

  
  

Resolved Bugs for WebEx (WBS32.0)

  
                                                   
 

Bug Number

  
 

Severity

  
 

Affected Product Area

  
 

Description

  

CSCvc90009

3

URL API

Fixed an issue when starting an instant meeting with automatic call-back using the URL API, where the call-back would not work.

CSCvc87597

3

Site Administration

Fixed an issue where querying the Training Recording Report returned the Recording Access Report.

CSCvc65884

3

All Centers

Fixed an issue where the Trash Bin page was partially covered by the menu.

CSCvc79883

5

Meeting Center

Fixed an issue when attempting to register for a Meeting Center meeting where the user would be prompted for a meeting number instead of registration information.

CSCvd13098

3

Meeting Center

Fixed an issue where Meeting Center sometimes became unstable when starting a meeting that was part of a series.

CSCvc52048

3

Productivity Tools (Mac)

Fixed an issue where Productivity Tools blocked the pop up "Send updates to all" or "Send updates to added or removed attendees" when the host updated the invitee list of a WebEx meeting.

CSCvd09912

3

Meeting Center

Fixed an issue where, after changing the page language from the primary language to another language, the message “Page cannot be displayed” displayed when clicking the global call-in number link.

N/A

5

Meeting Center, Event Center, Training Center

Optimized the messaging in the Meeting Expiration dialogue.

 

CSCvd30214

  
 

3

  
 

Support Center

  
 

Fixed an issue where screen sharing defaulted to windowed mode, even if the default setting in Site Administration is "Full screen-scale to fit".

  
  
 

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