Configure Call Forward for a User

Document created by Cisco Documentation Team on Mar 14, 2017Last modified by Cisco Documentation Team on Aug 25, 2017
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You can configure users' Cisco Spark Calling devices to forward incoming calls to another destination. If the destination is an unregistered Cisco phone but voicemail is configured, calls are forwarded to voicemail.




Users can change call forward settings in My Cisco Spark.


1    From the customer view in, go to Users, and then click on a user.
2    Click Call and click Primary.
3    Under Call Forwarding, choose a call forwarding option that best suits your user's needs, and click Save.