Cisco WebEx Meetings for Mobile Administration FAQs

Document created by Cisco Documentation Team on Mar 23, 2017Last modified by Cisco Documentation Team on Sep 7, 2017
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Cisco WebEx Meetings for Mobile Administration FAQs

Installation and Usage

Where can I download the WebEx Mobile App?

   

Downloading Cisco WebEx Meetings for iPad and iPhone

  

The app is available in the Apple App Store.

  

Or scan this code with your device:

  

  

Downloading Cisco WebEx Meetings for Android

  

The app is available in Google Play.

  

Or scan this code with your device:

  

  

Downloading Cisco WebEx Meetings for Windows Phone

  

The app is available in Windows Store.

  

Or scan this code with your device:

  

  

How do I make an Apple Smart App banner to advertise the WebEx Meetings download on my site?

   

Add the following code to your web page:

  
<meta name="apple-itunes-app" content="app-id=298844386, app-argument="/>
  

In the following simple code example, if the app is not installed, the page displays a control the user can click to view the app in the iTunes store. If the app is already installed, the page instead displays a control the user can click to open the app on their device:

  

<html>
  <meta name="apple-itunes-app" content="app-id=298844386, app-argument="/>
  <body>
    <h1>Banner Test!</h1>
  </body>
</html>

  

For more information, see https://developer.apple.com/library/content/documentation/AppleApplications/Reference/SafariWebContent/PromotingAppswithAppBanners/PromotingAppswithAppBanners.html

  

What are the existing known limitations with using the WebEx Mobile App?

   

Please refer to the latest release notes for known limitations, available here for Android, available here for iPad and iPhone, and available here for Windows Phone.

  

Is Cisco WebEx Meetings for Mobile available globally?

   

Yes, this application works wherever Android, iPhone and iPad, and Windows Phone devices are supported. It is available for download free from the Apple App Store, Google Play, Amazon App store, Hiapk, 360 mobile assistant, and Windows Store.

  

Versions and Specifications

What is the mandatory upgrade version for WebEx Mobile Apps?

   

Please refer to the latest release notes for version information, available here for Android, available here for iPad and iPhone, and available here for Windows Phone.

  

What features are available in latest version of my WebEx Mobile App?

   

Please refer to the latest release notes for new features, available here for Android, available here for iPad and iPhone, and available here for Windows Phone.

  

Support and Troubleshooting

Why aren’t my WebEx meetings appearing in my meeting list?

   

In order to see all of your upcoming WebEx meetings in the My Meetings pane, we recommend that the calendar in your mobile device be configured to synchronize with your organization's mail server (for example, Microsoft Exchange Server). Please contact your company’s IT administrator for instructions on how to do this.

  

Please click here for additional details.

  

Why do I see my device is unsupported message at the beginning?

   

If you see a warning dialog that says ‘Your device is not supported with the Cisco WebEx Meetings application’, it means we have certified your device and found some critical issues with it. We do not recommend using this device for Cisco WebEx Meetings. Critical issues include application instability, missing system patch, a user or software has Super Admin access (your phone was “rooted”), or lack of necessary components.

  

Why can't I join a meeting?

   

WBS version 29 and later use WebEx video-enabled meeting and Personal Rooms. For security reasons, these services are not enabled on WebEx Meetings for Windows, Blackberry 10, iOS versions earlier than 9.5, and Android versions earlier than 9.5. If you receive a message saying that the site version is incompatible with your device, check to see if the meeting uses WebEx video or is a Personal Room.

  
 

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