Before you Contact Support about a Cisco Spark Board Issue

Document created by Cisco Documentation Team on Mar 29, 2017Last modified by Cisco Documentation Team on Sep 6, 2017
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We can give you much better help if you go through this check list first and provide us the relevant details.

  1. Have you checked status.ciscospark.com?

  2. Have you checked the release notes for known issues?

  3. Did you run mediatest.ciscospark.com?. Please attach the results.

  4. What is the name of your Cisco Spark Board?

  5. What were you doing?

    • Video call?

    • Whiteboarding - local

    • Whiteboarding - shared live?

    • Screen share?

  6. Which space or video address did you use?

  7. Which device did you use to start the call or live share?

    • Cisco Spark Board?

    • Desktop or laptop?

    • Mobile device?

  8. When did you do this, and for how long? (remember to tell us which time zone you are in)

  9. Did you Send feedback or save logs?

  10. Please describe the issue in detail.


    Note


    For information on how to contact Cisco support, go here.





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