We can give you much better help if you go through this check list first and provide us the relevant details.
Have you checked status.ciscospark.com?
Have you checked the release notes for known issues?
Did you run mediatest.ciscospark.com?. Please attach the results.
What is the name of your Cisco Spark Board?
What were you doing?
Whiteboarding - local
Whiteboarding - shared live?
Which space or video address did you use?
Which device did you use to start the call or live share?
Cisco Spark Board?
Desktop or laptop?
When did you do this, and for how long? (remember to tell us which time zone you are in)
Did you Send feedback or save logs?
Please describe the issue in detail.
For information on how to contact Cisco support, go here.
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