Cisco Spark for Windows is not Pairing with Cisco Spark Board

Document created by Cisco Documentation Team on Apr 7, 2017Last modified by Cisco Documentation Team on Jun 21, 2017
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Cisco Spark for Windows is not Pairing with Cisco Spark Board

 

If you can't pair your Cisco Spark Windows app with Cisco Spark Board, you can check to make sure everything is set up right:

  
  1.  

    Make sure proximity pairing is turned on in your app. To access your audio settings, see Stop Automatically Connecting to a Cisco Spark Room Device.

      

  2.  

    Make sure your microphone is turned on. This allows your device to detect and record the ultrasound which Cisco Spark Board uses to pair with other devices.

      

  3.  

    For Windows 7, install new audio drivers. For more information, see How Do I Troubleshoot Audio Driver Failures for Cisco Spark Proximity in Windows?.

      

    Or for Windows 10, disable your audio enhancements. This ensures that there is no interference with the ultrasound that Cisco Spark Board uses to pair with other devices. See Disable Audio Enhancements.

      

  

Disable Audio Enhancements

 

Ensure that there is no interference with the ultrasound that Cisco Spark Board uses to pair with other devices.

  
          
1    In your Windows taskbar search, type Sound.
2    Choose Sound Control Panel.
3    In the Sound dialog box, under the Playback tab, right-click Default Device – Speakers/Headphones and choose Properties.
4    In the Speakers Properties dialog box which opens, switch to the Enhancements tab, and select the Disable all enhancements check box.
5    If this method fails, select Cancel to go back to the Sound Properties box again. Now on the Playback tab, select another default device (if you have one), and select the Disable all enhancements check box. Try to play audio again.
6    Do this for each default device.  
Note        

This completely turns off your Audio Enhancements in Windows 10.

  
  
7    When you are finished, restart Cisco Spark.
 

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