Answer Cisco Spark Calls Automatically

Document created by Cisco Localization Team on Apr 12, 2017Last modified by Cisco Localization Team on Jun 19, 2017
Version 2Show Document
  • View in full screen mode
  

You can answer your calls with your desk phone automatically without having to pick up the phone. Calls ring once and then connect right away as long as you're not already on a call. This comes in handy if you work in a butcher shop and don't want to touch the handset or if you're eating your lunch and want calls to connect right away. If you need to leave your desk, turn off auto answer.

 

You can choose whether to hear all incoming calls on your phone headset or speaker. Just make sure that you don't have different audio output selected on your phone. If you used a different output on your last call, you may encounter unexpected results with auto answer. For example, if you used your headset button on your phone for your last call, choosing speaker for auto answer won't have any effect.

 
                       

Phone Button

Auto Answer Configuration

Audio Result

Headset

Headset

Headset

Headset

Lautsprecher

Headset

Lautsprecher

Headset

Auto Answer doesn't work

Lautsprecher

Lautsprecher

Lautsprecher

Hinweis: If you leave your handset off the hook and select speaker for auto answer, calls connect through your handset.

You can only turn on this feature for your primary line. If your line is shared with others, the last person to set auto answer is the one who gets to enjoy the feature. For example, if you share this line with Bob and you configure auto answer, calls ring once on Bob's phone but are auto answered on your phone. If Bob later sets up auto answer on this shared line, this feature is automatically disabled on your phone. Don't worry though. A message displays if someone else is using this feature.


Hinweis


Auto answer settings override the calling device you've chosen in Cisco Spark. For example, you have two desk phones (phone A and phone B) and have chosen to have all Cisco Spark app calls ring phone A. If you set up auto answer on phone B, all calls from the app ring phone B, regardless of what device was selected in the app.


        
1    From My Cisco Spark, select Call Settings.
2    If you have more than one desk phone registered to you, select a device.
3    Turn on Auto Answer using the toggle.
4    Indicate whether you want to hear the call through your phone speaker or headset.
5    Wählen Sie Speichern aus.
 


Attachments

    Outcomes