Multimedia Sharing in a Support Session
Support Center includes the following three options for conducting support:
CSR Dashboard: appears within your browser window and has a fixed set of tabs. To provide support to a customer, use the buttons on the tabs.
Compact icon tray: browser-based, takes up little desktop space, and can easily be moved around your desktop.
Multi session window: provides all the tools you require to assist multiple customers concurrently.
Some of the features become available only after an attendee joins the support session.
Share Multimedia Content Using the Multi Session Window
Share Multimedia Content Using the Compact Icon Tray
Share Multimedia Content Using the CSR Dashboard
Go to the Application tab, and then select Share Multimedia.
In the Address box, type the URL for the multimedia content that you want to share, and then select OK.
You can collapse or close the Multimedia Viewer. Right-click (Windows) or Ctrl-click (Mac) the Multimedia Viewer title bar, and then choose Collapse Panel or Close Panel.