Set the Preferred Language for Your Cisco Spark Organization

Document created by Cisco Documentation Team on Jun 30, 2017Last modified by Cisco Documentation Team on Jul 10, 2017
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Set the Preferred Language For Your Organization

You can change the language settings that get applied to new users when they're onboarded. The language setting affects their phone screens, voicemail prompts, and the announcements played when they dial incorrect numbers in a dial plan.

  

Keep in mind that this new language is only applied to users onboarded after this change is made.

Before You Begin 

If you've synchronized users from your Active Directory, then the preferred language from the Active Directory overrides the language you configure at the organizational level.

  
     
1    From the customer view in https://admin.ciscospark.com/, go to Services, and click Call > Settings.
2    Under Regional Settings, select the Preferred Language, and save your changes. You'll see these changes across your organization and your users' phones may restart.

Change the Language and Country for Devices in a Place

 

If a place is in a different country than your organization, you can change the mid-call ringback and telephone tones played on the desk phones in that place. You can also change the language used on the phone screens and in wrong number announcements.

  
      
1    From the customer view in https://admin.ciscospark.com/, go to Places, and choose a place.
2    Under Services, click Call, and change your preferred language.  

If you're unable to change the language, it could be because the language is coming from your Active Directory. Update your Active Directory and synchronize your users into Cisco Spark.

  
3    Go to Devices, choose a device, and change the country.

Change the Preferred Language for Specific Users

 

You can change the preferred language for specific users. You may want to override the language set for the organization or correct a misconfiguration.

  
     
1    From the customer view in https://admin.ciscospark.com, go to Users, and choose a user.
2    Scroll to User Details, choose a preferred language for this user, and save your changes.  

If you're unable to change the language, it could be because the language is coming from your Active Directory. Update your Active Directory and synchronize your users into Cisco Spark.

  
 

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