Calls in Cisco Jabber for Android

Document created by Cisco Documentation Team on Aug 21, 2015Last modified by Manasa Boya on Nov 28, 2016
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Calls in Cisco Jabber for Android

Phone Services Accounts

When you call with Cisco Jabber, the app uses your work phone number and displays that work number to the person you call.   

You can make calls in different ways, depending on how your system administrator sets up your   account.   

A basic phone services account allows you to make audio calls using Voice over Internet Protocol (VoIP). Your system administrator can also enable the following features for your account:   

  •     

    Video—You can make video calls.

        

  •     

    Dial via Office (DvO)—You can call using your work phone number and your mobile voice network.

        

 
                         
       

Table 1 Comparison of VoIP and DvO Call Behavior
 

VoIP

      

DvO     

Networks used 

Wi-Fi or mobile data networks     

Mobile voice network     

Maximum number of calls at a time

      

Two

Only one call is active at a time; the other is automatically placed on hold.     

      

One

     

In-call features     

      

(such as hold or conference)     

      

Available     

Not available     

Incoming calls     

Open in      Cisco Jabber     

Open in the native phone application

      

Outgoing calls     

Cisco Jabber immediately dials the number that you enter     

Cisco Jabber calls you back before dialing the number that you enter     

 
             
The following   table lists the call settings that you can set up in the    Cisco Jabber Settings menu, based on your phone services account setup.   

Table 2 Call Settings

If your account is...

You can modify these Cisco Jabber settings...

Video enabled     

     

Send Automatically—Use this setting to turn automatic video for calls on and off.

      

Mobile Data Network—Use this setting to automatically turn video on or off when you use a mobile data network.

      
Note             

Cisco Jabber does not display these video settings during a video call or if you turn on low-bandwidth mode.      

      
      

DvO not enabled     

Low-Bandwidth Mode—Use this setting to optimize audio if you make VoIP calls while you are connected to a low-bandwidth network.

DvO enabled     

     

Calling Options—Specify whether you want Cisco Jabber to always make VoIP calls, always make calls with your mobile voice network, or automatically select the call method based on your network connection.

      

Low-Bandwidth Mode—If you select a calling option that uses VoIP, Cisco Jabber displays the low-bandwidth mode setting. Use this setting to optimize audio if you make VoIP calls while you are connected to a low-bandwidth network.

      

Make a Call on a   Tablet

Tap the search area to open the Keypad screen, then follow one of these steps to call:

 
  • Tap the numbers on the keypad then tap Call.

     

  • Input an email address, such as username@example.com then tap Call or tap for more choices. 

      

    

In-Call   Features

Call Park

Complete this task to park an ongoing call so that you can transfer it to another device or temporarily place it on hold.

  1. From the in-call view, tap .

         

  2. Tap Park.

      

  3. Retrieve the call from another device or resume the call from the current device.   

     

Conference Calls

       
  1. From the in-call view, tap .

         

  2. Tap  Conference.     

         

  3. Follow one of these steps:

         

    1. Enter a phone number and select Call.

       

    2. Enter a name or video address, and tap an item in the search results.

       

    Cisco Jabber automatically places your first call on hold and displays the status of both calls.     

     

  4. On the control bar, tap Merge.

     

    

Hold and Resume Calls

       
  1. From the in-call view, tap .    

     

  2.      

    Tap      Hold.     

         

  3.      

    To resume the call, tap      Resume.     

         

    

Merge Calls

       

Use the Merge feature to merge two existing calls into a conference call.   

    

This procedure applies only to     Cisco Jabber VoIP calls. The Merge feature is not available for DvO calls.   

    
  1. From the in-call view, tap .    

     

  2. Tap      Merge.

         

  3. Tap      OK.    

     

  4. (Optional) Tap      to view a list of conference participants.    

     

    

Move a Call to a Mobile Network

       

This procedure applies only to Cisco Jabber VoIP calls. This feature is not available for DvO calls.   

    
  1. From the in-call view, tap .

         

  2. Tap      Move to Mobile.    

     

  3. Tap      OK.    

     

  4. Tap      Answer when your device rings.    

     

    

Show Call Statistics

  1. From the in-call view, tap      .    

     

  2. Tap Call Statics.

     

Toggle Between Calls

       

When you are connected to two internet calls, only one call is active at a time; the other is automatically placed on hold.

    
  1. Tap the red bar to toggle between the two calls.   

     

Transfer a Call

     
  1. From the in-call view, tap      .    

     

  2.      

    Tap Transfer.     

         

  3. Follow one of these steps:

     

    1. Enter a phone number and select Call.

       

    2. Enter a name or video address, and tap an item in the search results.

       

    

Control Far End   Camera

   

In calls that support far-end camera control, you can adjust the far-end camera to give you a better view during video calls or you can control the conference layout of cameras. A  Show Far End Camera Control icon is displayed in your call if the far-end camera is enabled for control. When you select the icon, depending on the way that the call is connected, you can either use it to move the far-end camera or change the conference layout of video screens.   

    

If you call a unit or person directly that has a device with a controllable camera, you can control the far-end camera even if multiple people call into that device at one time. However, if you call a bridge, then you can only control the conference layout by selecting how you want the various cameras to be displayed on your conference call.   

    
Before You Begin   

Ensure that the system you are calling supports far-end camera control (FECC). The feature must be enabled by your video conference administrator.   

    
     
1    After you have started a video call, select the Show Far End Camera Control icon.    
2    Use the pan, tilt, and zoom button to control the call.          
     
  •       

    For direct calls to devices, use the controls to pan the camera left or right, tilt the camera up or down, and zoom the camera in and out.      

          

  •  
    For calls  to bridges, use the controls to select the conference layout that you want to use.   
                          
     

    Option         

              
             

    Description         

              
             

    Tilt up         

              
             

    Up arrow key         

              
             

    Tilt down         

              
             

    Down arrow key         

              
             

    Pan left         

              
             

    Left arrow key         

              
             

    Pan right         

              
             

    Right arrow key         

              
             

    Zoom in         

              
             

    + sign         

              
             

    Zoom out         

              
             

    - sign         

              
           
          
      
     

Make a Jabber to Jabber Call

   

Jabber to Jabber voice and video calling allows you to make calls between two Jabber clients without registering in Cisco Unified Communications Manager.

    

How a Jabber to Jabber call works:

   
  •     

    You can make a Jabber to Jabber call with only one contact at a time.     

        

  •     

    When you are on a Jabber to Jabber call, and if you call another contact, then your ongoing call ends.

        

  •     

    When you start a Jabber to Jabber call with a contact and your contact starts a Jabber to Jabber call with you at the same time, then your call is automatically connected, and you will not get any incoming call notice.

        

  •     

    When you are on a mobile call, you cannot answer any Jabber to Jabber call. The incoming Jabber to Jabber call is listed as a missed call.    

        

  •     

    When you are on a Jabber to Jabber call, and you receive a mobile call, then Jabber to Jabber call ends immediately when you answer the mobile call.

        

   

  

   
Before You Begin   

Your system administrator has to enable this feature.

    
      
1    On the Contacts screen, tap the contact picture. This displays the contact details.
2    From the contact details tap the contact name.     This displays the      Profile screen.    
3    On the Profile screen, tap Jabber Call option to call.

Set Jabber Ringtone and Chat Notification Tone

     
1    To set call ringtone, go to Settings > Sounds > Call ringtone, and select your desired ringtone.
2    To set chat notification tone, go to Settings > Sounds > Notifications tone, and select your desired chat notification tone.

Disable VoIP Call on Cellular Network

You can disable or enable VoIP call over cellular network in Jabber Settings.

  

If you disable VoIP call function on cellular network, then:

  
  •  

    Phone services are disconnected

      

  •  

    No incoming calls are received

      

  •  

    You cannot make a VoIP call

      

  •  

    Battery consumption for Jabber is decreased

      

      
1    Go to Settings.
2    Go to Call options under Call section. The Call capability over cellular network window opens. There are three options for Call capability over cellular network:
  • Audio only <Default value>

     

  • Use audio and video

     

  • Disable call function

     

3    Choose Disable call function.

Minimize Video Call Window

Tap the back button on your Android device to minimize the video call window. Tap the minimized video call window to view the video call on full screen. You can drag and positon the video anywhere on your device.
 

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