Outlook Integration for Mac

Document created by Cisco Documentation Team on Aug 1, 2017Last modified by Cisco Documentation Team on Sep 12, 2017
Version 2Show Document
  • View in full screen mode

From 11.9 release onwards, you can integrate Jabber with Outlook for Mac client. Integration of Jabber with Outlook for Mac enables you to use the features, such as Click-to-Call, Click-to-Chat, and view the presence status in the Outlook for Mac client.


  • Outlook version 15.33 or later

  • User's email address and Jabber ID must be aligned


Specifying a proxy address is not supported on the Office client for Mac.

Jabber integration with Outlook is supported on Microsoft Exchange and Office 365 accounts. Apart from Outlook for Mac client, Jabber 11.9 release is also exposed to Session Initiation Protocol (SIP) and Instant Messaging (IM) protocols handlers in the Outlook Web Access (OWA) platform running in an Office 365 environment. Jabber integration with OWA supports only Click-to-Call and Click-to-Chat features, but not the presence status.