Reports for WebEx Customer Sites

Document created by Cisco Documentation Team on Aug 22, 2017
Version 1Show Document
  • View in full screen mode
 

Overview

 

You have access to various reports in Cisco Spark Control Hub. You can generate daily, weekly, and monthly reports to track useful information about engagement, audio usage, and meeting quality metrics. You can also view detailed information about individual meetings.

  

Some reports feature a preview bar. You can scroll through the preview bar and get a zoomed-in view of your selection. The report automatically updates to display information about your selection. If you're a Pro Pack customer, even more information is at your fingertips. Under the report, you get a table that provides more detailed information. You can update the report by choosing a specific piece of information within the table. For example, under the Meeting Details report, you can select a specific meeting number, location, or country. The report automatically updates to show you more information about your selection.

  

The amount of data you can include in your reports depends on the type of customer you are. If you're a standard customer, you can access 3 months of data. If you're a Pro Pack customer, you can access up to 12 months of data.

  

Tip


 

If your reports don't load, enable third-party cookies in your browser. If you prefer to control which third-party cookies your browser accepts, you can add *.webex.com and *.ciscospark.com to the list of exceptions.

  

If third-party cookies are already enabled, try clearing your browser cache.

  
  

View Reports

        
1    From the customer view in https://admin.ciscospark.com, go to Reports, and then choose WebEx.
2    (Optional) If you have multiple WebEx sites, choose a site from the drop-down list.
3    Click Metrics, and then choose a report subcategory: Engagement, Quality, or Audio.
4    To change the time period for the report, choose Daily, Weekly, or Monthly.
5    To save an individual report, click more (), and then choose a file type.

Engagement

 

You can use the Engagement reports to see details about the number of meetings hosted and the number of attendees. You can even determine who is hosting and attending meetings. If any if these numbers is lower than you'd hoped, consider providing more training. Training can improve engagement by showing people in your organization how to use Cisco WebEx Meeting Center to increase their productivity.

  

Total Meetings

   

You can use this report to see the total number of meetings held during the selected time period.

  

Total Minutes

   

You can use this report to see the total number of participant meeting minutes held during the selected time period. For example, for 2 participants in a 10-minute meeting (2 X 10) the total meeting minutes is 20.

  

Total Participants

   

You can use this report to see the total number of participants for all meetings held during the selected time period. For example, if John hosts a meeting with 2 other colleagues, the participants count for that meeting is 3 (including John).

  

Unique Hosts

   

You can use this report to see the total number of unique hosts for all meetings held during the selected time period. For example, if the total number of meetings is 5, and John hosted 5 meetings, the number of unique hosts is 1.

  

Meeting Usage

   

You can use these reports to get a detailed overview of meeting usage for a specific time period. Meeting usage reports include Cisco WebEx Meeting Center video conferencing meetings.

  
  •  

    Meeting Breakdown: You can see the total number of meetings held during the selected time period.

      

  •  

    Minutes: You can see the total number of participant meeting minutes held during the selected time period.

      

  •  

    Participants and Hosts: You can see the total number of participants and unique hosts for all meetings held during the selected time period.

      

  

Meeting Details

   

You can use this report to see the details for a meeting organized by column, with one meeting participant per line. You can search for a particular meeting by clicking the Search icon for one of the columns. Choose a value from the list or enter a value to search.

  

Note


 

If you're a standard customer, this report is not available.

  
  

Audio

 

You can use the Audio reports to see which audio options participants choose for meetings and which they use the most. You can use this information to determine whether participants are using the audio calling capabilities that Cisco WebEX Meeting Center offers. If usage is lower than expected, you can check the call quality reports to ensure that performance is not an issue.

  

Audio Usage

   

You can see the following information in this report:

  
  •  

    Total number minutes of audio usage during the selected time period

      

  •  

    Percentage distribution of audio minutes over PSTN, CCA, and VoIP

      

  •  

    Numeric distribution of audio minutes over PSTN, CCA, and VoIP

      

  

Audio Sources

   

You can use this report to see the audio usage breakdown, in minutes, for all audio sources.

  
  •  

    PSTN In: Join by phone toll or toll free, select the I Will Call In option from the WebEx client.

      

  •  

    PSTN Out: Select the Call Me option from the WebEx client.

      

  •  

    VoIP: Select the Call Using Computer option from the WebEx client.

      

  •  

    CCA Out: Select the Call My Video System option from the WebEx client.

      

  •  

    CCA In: Join by using a SIP address.

      

  

Meeting Details

   

You can use this report to see the details for a meeting organized by column, with one meeting participant per line. You can search for a particular meeting by clicking the Search icon for one of the columns. Choose a value from the list or enter a value to search.

  

Note


 

If you're a standard customer, this report is not available.

  
  

Quality

 

You can use the Quality reports to get an overview of call quality and the average time that it takes to join meetings. You can also see the locations from which participants join, and how many are using TCP and UDP.

  

Call Quality

   

You can use this report to see the number of VoIP calls that are above and below all thresholds during the selected time period. The quality threshold is 5% packet loss or 400-ms latency. If either value exceeds the threshold, the system reports the call as Above Any Thresholds.

    

Average Join Time

   

You can use this report to see the number of participants and the average join meeting time for all meetings, going back up to 7 days. The Average John Meeting Time is the average time elapsed in seconds, that it takes to join a meeting after you select Join Now. The Goal Join Time is the target time to join under normal conditions.

  

Locations

   

You can use this report to see the locations from which participants joined meetings during the selected time period. The report ranks the locations by the number of VoIP calls that exceeded the call quality threshold (5% packet loss or 400-ms latency).

  

TCP/UDP

   

You can use this report to see the number of participants using TCP rather than UDP. For video calls, UDP is the preferred protocol.

    

Meeting Details

   

You can use this report to see the details for a meeting organized by column, with one meeting participant per line. You can search for a particular meeting by clicking the Search icon for one of the columns. Choose a value from the list or enter a value to search.

  

Note


 

If you're a standard customer, this report is not available.

  
  

View Diagnostic Information

 

You can use Diagnostic reports to gather detailed information about individual meetings that are in progress or that have occurred within the past 7 days. This can be helpful for troubleshooting. For each meeting, you can drill down to obtain even more information.

  

Meetings in progress appear at the top of list with an In Process message.

  
          
1    From the customer view in https://admin.ciscospark.com, go to Reports, and then choose WebEx.
2    (Optional) If you have multiple WebEx sites, choose a site from the drop-down list.
3    Click Diagnostics.
4    Use the Search bar to search for a meeting by host email or meeting ID number.  

By default the report is for 7 days, but you can click the Calendar icon and specify a shorter period for the report.

  
5    In the search results, select the meeting that you wanted more information about.
6    In the pop-up window, use the scroll bar to view the meeting information.
7    For more information about a particular section, select Details.

View WebEx Classic Reports

 

The Classic Reports page provides easy access to existing site administration reports for WebEx sites created and managed using the Cisco Spark Control Hub. The groups that appear depend on which services are set up for your WebEx site. The Common Reports group includes reports for the entire site. You may also see other groups of reports, such as Training Center, Support Center, and Event Center.

  

These are the same reports available to you when you go to Services > WebEx Sites and then click the Reports icon for your site.

  
      
1    From the customer view in https://admin.ciscospark.com, go to Reports, and then choose WebEx.
2    (Optional) If you have multiple WebEx sites, choose a site from the drop-down list.
3    Click Classic.
 

Attachments

    Outcomes