Best Practices for Communicating with Participants in Training Center

Document created by Cisco Documentation Team on Aug 21, 2017
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As a host of a WebEx training session, you can communicate with your attendees through polls, sharing content, or asking for feedback to ensure that they're understanding your presentation.

Using Polls

You can use a poll to get feedback from your attendees during a training session.

If you're the session host, then you're also the polling administrator by default. As the host, you can make any attendee the polling administrator before or after the session begins. This can be useful when you want to delegate the responsibility of polling to someone else or when you leave a meeting.

You can create a poll before your training session. Your attendees will appreciate that you did this ahead of time, because they won't have to wait for you to create a poll during the session. To download the WebEx poll questionnaire editor, sign in to your WebEx account and select Training Center > Support > Downloads > WebEx Poll Questionnaire Editor.

Sharing Content

You can share content during your session from the Share menu and from More sharing options on the Quick Start page.

My Desktop

You can share everything on your computer screen with your attendees. If you have multiple monitors connected to your computer, just select the monitor you want to share.

File (Including Video)

You can share one or multiple files with attendees. To share a file, go to Share > File (Including Video), and select the file that you want to share with your attendees.

Application

You can share applications on your computer with attendees.

To share an application, go to Share > Application and select the application that you want to share. When the application that you want to share is not open, go to Other Application to select it.

If you have multiple monitors connected to your system, don't share applications that are displayed on different monitors.

Whiteboard

You can open a new whiteboard to make notes or draw pictures by using the annotation tools.

Web Browser

You can share your web browser with your attendees. A new tab is opened in your default browser and you control what is displayed while your attendees follow along as you navigate the web.

Multimedia

You can share web pages and multimedia content that your attendees can navigate independently.

Remote Computer

If this setting is enabled, you can control a remote computer during your training session. Select a computer and click Connect. You can't access a remote computer unless you have the Access Anywhere agent on your computer.

My Session Window

You can share your training session window with your attendees. Attendees only see the WebEx window on your computer.

Assign Privileges

You can annotate the files and whiteboards that you share during a session. If you assign privileges to your panelists and attendees, they can use the text and graphic tools to highlight, add notes, and create basic images.

Using the Q&A Panel

You can use the Q&A panel to answer questions from your attendees in an organized manner. You can assign questions to specific panelists, answer privately, designate a priority, and defer or dismiss questions.

Breakout Session

You can use a breakout session to place your attendees into smaller groups where they can brainstorm and collaborate away from the main training session. To communicate with attendees while a breakout session is active, you can send a Broadcast Message that is sent to all attendees. At any time, you can select Ask All to Return from the Breakout menu to request your attendees to return to the main training session.

Encouraging Attendee Communication

Your attendees can communicate with you in many ways. It's a good idea for you to encourage your attendees to communicate with you. Good feedback is important.

Feedback Tools

When you need a simple response, you can use the feedback tools. Your attendee can select one of the feedback tools located above the chat panel.

After an attendee selects their feedback, you'll see the results next to that attendee's name in the participant panel. You can also view the results for 'Yes' and 'No' prompts in the Feedback Results window. As the host, you clear the feedback results.

Using Chat or Raise Hand

During a training session, your attendees can use the chat window to chat with you, the panelists, or other attendees (if you grant that permission).

Your attendees can also use the Raise Hand button in the Participants panel to signal a question or respond to you. For example, "Raise your hand if you attended last month's training session."

Tracking Attention

You can click Check attendees' attention to see who's paying attention to your training. Attentive shows that the attendee is watching your presentation. Inattentive shows that the attendee is looking at another application on their computer.




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