Assign a Media On Hold File

Document created by Cisco Documentation Team on Sep 8, 2017
Version 1Show Document
  • View in full screen mode
 

Assign a Media On Hold File to Your Organization

 

You can assign any file that you've uploaded to your Media Manager so that when callers are placed on hold, they can listen to the same media on hold.

  
Before You Begin

 

You must upload an audio or video file to your Media Manager to have a selectable option.

  
     
1    From the customer view in https://admin.ciscospark.com, go to Services > Call > Settings, scroll to Company Media On Hold, and choose a file from the list.
2    Click Save.

Assign a Media On Hold File to a Place's Line

 

You can assign any uploaded media on hold file to a specific line for any place. After you assign the file to a line in a place, the file is played every time someone in that place puts a call on hold from that line.

  

Note


 

When you choose a file other than the system default, you no longer have access to that default file at the line level.

  
  
Before You Begin

 

You must upload an audio or video file to your Media Manager to have a selectable option.

  
     
1    From the customer view in https://admin.ciscospark.com, go to Places, choose a place, and then click Call.
2    Choose a line, scroll down to Media On Hold, and choose a file.

Assign a Media On Hold File to a User's Line

 

You can assign any uploaded media on hold file to a specific line for any user. After you assign the file to a user's line, the file is played every time a call is placed on hold from that line.

  

Note


 

When you choose a file other than the system default at the company level, you no longer have access to that default file at the line level.

  
  
Before You Begin

 

You must upload an audio or video file to your Media Manager to have a selectable option.

  
     
1    From the customer view in https://admin.ciscospark.com, go to Users, choose a user, and then click Call.
2    Choose a line, scroll down to Media On Hold, and choose a file.

Preview a File for Media On Hold

 

Before you assign a file to your organization as a whole or to specific lines for users and places, you can preview the file in a controlled environment. Experience what your customers will hear when they're placed on hold.

  
Before You Begin

 

  •  

    Upload and assign a media on hold file to a user's line.

      

  •  

    Check in with that user and let them know that you'll be calling that line to test media on hold.

      

  
     
1    Call someone in your organization who has media on hold assigned to their line and ask them to put you on hold.
2    Evaluate the media on hold to determine whether it's something you want to share with your customers.
 

Attachments

    Outcomes