Recover a Deleted Media On Hold File

Document created by Cisco Documentation Team on Sep 8, 2017
Version 1Show Document
  • View in full screen mode


You can recover a file if you accidentally delete it from your Media Manager. However once you've removed it from your trash folder, you can no longer recover the file.


1    From the customer view in, go to Services > Call > Settings, scroll to Company Media On Hold, and then click Media Manager.
2    Go to your trash folder, choose the file you want to recover, and then click Recover <insert icon>.