Unable to Access Features

Document created by Cisco Documentation Team on Aug 29, 2017
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User Guide for Cisco Jabber Windows 11.9 | User Guide | Troubleshooting | Unable to Access Features  


If there is an issue with a feature, for example, you cannot access    your voice messages, you may have an issue with your connection status.   


1    In the client, select the      Menu icon, then      Help > Show connection      status.   
2    For each server listed, verify that the status displayed is     Connected.   
3    If any servers are not listed with a Connected status, select      Options to verify the account settings.    The      Accounts tab opens.   
4    Check that your username is correct and re-enter your system     credentials and select      Apply.    
5    If the problem persists, select the      Advanced option to see your server addresses,     and then report the problem with your server information to your system     administrator.