Upload Your Own Media On Hold File

Document created by Cisco Documentation Team on Sep 8, 2017
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Upload a Media On Hold File

 

You can create your own media on hold for callers and not use the system default at all. Just upload your own audio or video files (25 MB maximum per file) to the Media Manager. You can then assign those files as needed. For example, you can assign one file to your organization so that when anyone in your organization initiates media on hold, that file plays. But if you want to play a specific file for held calls in your sales department, you can assign a different file to all lines in that department.

  

If you upload your own file and assign it to your organization as a whole, you won't be able to use the Cisco default for specific users' lines nor places' lines.

  
       
1    From the customer view in https://admin.ciscospark.com, go to Services > Call > Settings, scroll to the Company Media On Hold, and click Media Manager.
2    Click , browse to the file you want to use, and select it for upload.
3    Leave the page open while the file uploads. If you move away from this page, the upload is cancelled.  

After the file is uploaded and begins processing, you can move on to other tasks. The amount of time it takes to complete uploading and processing varies. Upload time depends on your network speed. Processing time depends on the size and type of the file.

  
4    If you choose to assign the file to your organization now, select it from the Company Media on Hold drop-down list.  

You can assign the file now or later.

  

Supported File Types for Media On Hold

Supported File Types

   
  •  

    Video

      

    •  

      mpeg

        

    •  

      mp4

        

    •  

      x-ms-wmv

        

      
  •  

    Audio

      

    •  

      mpeg

        

    •  

      mp3

        

    •  

      wav

        

    •  

      x-wav

        

    •  

      wave

        

    •  

      x-pn-wav

        

      
  

Supported File Suffixes

   
  •  

    mpeg

      

  •  

    mpg

      

  •  

    mp3

      

  •  

    mp4

      

  •  

    wav

      

  •  

    wmv

      

  •  

    mov

      

  •  

    ogg

      

  
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