Using Help Central

Document created by rruman on Aug 31, 2015
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Introduction

Cisco WebEx Help Central gives you access to how-to articles and videos, as well as reference guides designed to help you get the most out of Cisco products.

 

  • If you access Cisco WebEx Help Central directly, using the URL, you will first see the Home page.
  • If you access Cisco WebEx Help Central from a link within a product (such as your WebEx site), or from the Help menu during a meeting, training session, event, or support session you will first see the appropriate Overview page.

 

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Navigate the Home Page

From the Home page, you can access content for any listed product.

  • Click an icon to go to the product's Overview page.
  • Click the Search field, or the Search icon at the top right, to start a search of all available content.

 

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Navigate a Product Space

Use the Overview page

When you navigate to a product space, you will first see the Overview page. From there, you can access content specific to that product (Meeting Center or Jabber, for example).

 

Meeting_Center_Overview_page.png

 

  • Use the Search field to start a search of the available content specific to the product.
  • The shortcuts below the Search field will take you to specific content or categories of content. These may vary depending on the product you've chosen.
  • Click the Search icon at the top right to start a search of all available content on the entire site.
  • Scroll down the page to view dynamic lists of recent activity, updated content, and popular content.

 

 

View All Content for the Product

To view all content for the product, click Content in menu bar.

 

Service_page_top_Content_highlighted.png

All available content for the product is listed.

 

To change the way the list of content is displayed, select one of the view options at the top right of the list of content.

 

To view...Click
Thumbnails of available content
Thumbnails_View_icon.png
Details about available content
Details_View_icon.png

 

 

Sort the Content List

By default, the list of content is sorted so that the newest, or most recently modified, content appears at the top of the list.

 

To change the sorting of the list:

Click the down arrow at the end of the Sort by field, then select an option.

 

Service_page_Sort_selection_menu.png

The list of content is re-sorted to reflect your selection.

 

 

View Content by Category

To view content assigned to a particular category, click a category name at the top of the panel on the left.

 

Service_page_top_Categories_highlighted.png

All content assigned to that category is listed.

 

To return to the all-content view, click clear selected at the bottom of the Categories panel on the left.

 

Select a Content Type

To limit the content list to one type of content, just documents or just videos, for example, select the appropriate icon.

 

To view...Click...
Blog postsBlog_Posts_Icon.png
DocumentsDocuments_Icon.png
DiscussionsDiscussions_Icon.png
PollsPolls_Icon.png
VideosVideos_Icon.png

 

 

Select a Document Type

While a list of documents is displayed, you can further filter it by document type. This option is not available from a list of videos.

By default, all document types are listed as content. To limit the content list to a specific document type, select a document type from the drop-down list.

 

Service_page_Documents_document_type_menu.png

 

Filter by Text

While a list of content is displayed, filter by text enables you to limit the list to content that contains the text you specify. The word may appear in the title or within the text of the document.

 

Service_page_top_filter-by-text_highlighted.png

 

In the box, type one or more words you want to match. The content list is filtered as you type.

 

Filter by Tag

You can filter listed content based on tags that have been applied to the content.

 

1. Click Filter by tag.

Service_page_top_Filter-by-tag_highlighted.png

2. Select a tag from the list of popular tags, or:

    • Continue typing to see a list of additional tags from which you can select. The content list is updated each time you select a tag.
    • Click browse more tags to see the top 200 tags. Select the tags you want to search for, then click Done.
    • Click Clear to clear the tag filter.

 

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Search for Content from the Home Page

When you start a search from the Home page, the results list includes content from the entire Help Central site.

 

To begin a search:

 

1. Click the search icon at the top of the page or click in the large search field. Both search options provide the same results, though the search icon will also display history and bookmarks for users who are logged in.

Help_Central_Home_page_Search_icon_highlighted.png Search_field_Home_page.png

 

 

2. Type one or more words that are likely to be found in the content you want. The search results are listed as you type.

Help_Central_Home_page_Search_icon_search_results.png

3. Click an item in the results to open it, or press Enter to display the Search Results page.

Service_page_search_results.png

The search results are listed.

 

Modify the results by changing the options in the panel on the left or by choosing a specific place from the column on the right.

 

Click the Search Tips link for more help with searching.

 

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Search for Content from an Overview Page

 

Start a Search Using the Search Icon

 

1. Click the search icon at the top of the page.

Meeting_Center_Overview_page_Search_icon_highlighted.png

The search field appears.

Meeting_Center_Overview_page_Search_icon_field.png

2. Type one or more words that are likely to be found in the content you want. The search results are listed as you type.

Meeting_Center_Overview_page_Search_icon_search_results_link_highlighted.png

3. Click an item in the results to open it.

Note: The search results initially include items from the entire Help Central site. To see items only for the product on the Overview page, click the link at the top of the results.

 

Start a Search Using the Search Field

 

1. Click in the search field.

Meeting_Center_Overview_page_Search_field_highlighted.png

2. Type one or more words that are likely to be found in the content you want, then press Enter. The search results are listed.

 

Service_page_search_results.png

Note: The search results include only items for the product on the Overview page.

 

Modify the results by changing the options in the panel on the left.

 

Click the Search Tips link for more help with searching.

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