Users Aren't Assigned to a Calendar Connector

Document created by Cisco Documentation Team on Sep 24, 2015Last modified by Cisco Documentation Team on Sep 5, 2017
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Problem    Users aren't assigned to one of your calendar connectors.
Possible Cause    This problem can happen if you register the calendar connector Expressway-C to one organization and then later register it to another. Sometimes, the node wasn't removed from the original organization, causing this problem.
Solution    Try the following in Cisco Spark Control Hub:
  1. From the customer view in, go to Services, and then click Resources on the Hybrid Calendar card.

  2. Locate the connector host Expressway-C node and associated calendar connector.

    • If the node is listed as offline, remove it.

    • If the node isn't listed, or isn't offline, click your administrator username and then Feedback to open a case.