Troubleshoot Joining a Meeting

Document created by Cisco Documentation Team on Oct 14, 2015Last modified by stbuchan on Dec 15, 2015
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Troubleshoot Joining a Meeting

When you select the link to join your meeting, the WebEx Meeting Manager application automatically downloads to your computer. If it doesn't, check the following:

Internet Explorer users on PCs

Look for a yellow ActiveX add-on install prompt, often at the bottom of your screen. Select it and follow the on-screen instructions to install the add-on.

If your organization does not permit ActiveX, contact your WebEx administrator for assistance.

After the installation is complete, the meeting starts automatically.

Firefox or Chrome users on PCs

Look for a message regarding Java, often you are prompted  to download and install the latest version.

You could follow the on-screen instructions to install Java, but the fastest solution is to select the Install the meeting application located at the bottom of the page.

If your organization does not permit Java downloads, contact your WebEx administrator for assistance.

After the installation is complete, the meeting starts automatically.

Mac Users


     
Step 1                Look for a prompt to download and install an add-on.
Step 2                Select Download and Install Add-On to download the Cisco_WebEx_Add-On.dmg file.
Step 3                Run the file:
  • On Chrome, select the downloaded file from the bar at the bottom.
  • On Safari, select the file from the Downloads section.
  • On Firefox, either open the file directly or save it to a location of your choice.
Step 4                Follow the instructions on the screen. After the installation is complete, the meeting starts automatically.


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