User Account Types
If your WebEx contract provides the concurrent license option, you can add any number of user accounts. Your contract limits the number of users who can simultaneously host or attend sessions. If you have questions about concurrent licenses, contact your WebEx account manager.
Allow Users to Request Accounts from the Site
Accept or Reject Account Requests
When users request new accounts, it may take up to two days before the user is granted access to your site. If the user needs access immediately after you accept the signup request, edit the user's account, specify a password, and provide it to the new user.
Add a User Account
Edit a Single User Account
For Cisco Unified MeetingPlace (WBS30 only) users, if directory service integration is enabled for your site, do not update user accounts. Follow all instructions that were provided for your implementation.
|1||On the navigation bar, select .|
|2||Use the Search features to locate the user account. |
You can also choose to view certain account types, such as WebACD agent accounts, to find the user.
|3||(Optional) To turn on or turn off a user account, check or uncheck Active next to the account, and then select Submit.|
|4||(Optional) To change the meeting types that a user can host, check or uncheck the boxes next to the account in the Session Type column, then select Submit.|
|5||To edit user account details, select the account name.|
|6||On the Edit User page, change the account information or settings, and then select Update.|
Turn on and Turn off User Accounts
You can temporarily turn off user accounts, and can reactivate them at any time. While the account is turned off, the user cannot host WebEx sessions. In addition, a turned off host's sessions cannot be started.
You cannot remove a user account from your WebEx service site using Site Administration. However, you can change the information about the account, including the username and password, and assign it to another user.
Accept or Reject Password Requests
If users forget their passwords and you enabled the Login Assistance option, they can request them from the login page. Use this procedure to accept or reject password requests.
|1||On the left navigation bar, select Site Information.|
|2||On the Site Information page, select the New password requests link. |
This link appears only if one or more users have requested their passwords.
|3||Check the box next to the request, then select Accept or Reject. |
For each password request, Site Administration sends an email message to the person who requested the password, indicating that the request status.