Conduct a Question and Answer Session

Document created by Cisco Documentation Team on Nov 12, 2015Last modified by Cisco Documentation Team on May 24, 2017
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Turn Q and A On or Off

To use Q & A during an event, ensure that the Q & A option is turned on. You can also turn it off at any time, if necessary.

     
1    In the Event window, do the following:
  • Windows: Select Event > Options > Communications.
  • Mac: Select Event Center > Preferences > Tools.
2    Check or uncheck Q & A, and then select OK.

Set Privacy Views in Q and A Sessions

 

To protect the privacy of panelists and attendees during an event, you can hide or show the following information when questions and answers are published on attendees' Q & A panels:

  
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    Names of attendees who send questions

      

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    Names of panelists who send answers

      

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    Time stamps for questions and answers respectively

      

    The names of attendees and panelists and time stamps are always visible on panelists' Q & A panels.

      

  
     
1    Open the Attendee Options dialog by following one of these steps:
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    Windows: Right-click the title bar of your Q & A panel, and then choose Attendee Options.

      
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    Mac: Select ctrl, click, and then select Attendee Options.

      
2    In the dialog box that appears, select any of the options that you want attendees to see, and then select OK.

Assign a Q and A Question

 

You can assign questions to yourself or another panelist. The questions appear on the designated panelists' My Q & A tab, with the text assigned next to them.

  
     
1    Access the menu option for the question you want to assign as follows:
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    Windows: Right-click the question.

      
  •  

    Mac: Select ctrl and then select the question.

      
2    Select Assign to > the person you want to assign it to.
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    To assign multiple questions at the same time, hold down the Ctrl key while selecting the questions.

      
  •  

    If an assigned question is answered, the text assigned still displays.

      
  •  

    The text assigned does not display on attendees' Q & A panels.

      

Set a Priority for a Question

 

You can set priorities—high, medium, or low—for any questions you have received on the Q & A panel. Your prioritized questions display on the Prioritized tab.

  
      
1    Access the menu option for the question you want to assign as follows:
  •  

    Windows: Right-click the question.

      
  •  

    Mac: Select ctrl and then select the question. 

      
2    Select Priority > High, Medium, or Low.   

After you set a priority for a question for the first time, a column appears to the left of the Q & A panel. Select the icon for the question you want to set priorities for, and then choose High, Medium, or Low.

  
3    To remove a priority from a question, select the rectangular icon for the question, and then select Clear.

Answer a Question

 

Your answer to a question appears on all participants' Q & A panels, unless you choose to send your answer privately.

  
      
1    On your Q&A panel, select the question from any of the tabs on which you received the question.
2    Type your answer in the text box.  

To edit your answer before sending it, highlight the text you want to edit and then right-click (Windows) or press ctrl and then click (Mac) the highlighted text. The menu that appears provides editing commands.

  
3    When you finish typing your answer, select Send.   

The answer appears on all panelists' and attendees' Q & A panels. The Q next to the question changes from orange to blue so that you can easily see which questions have been answered.

  

If a question has been answered verbally, you can send a standard response: This question has been answered verbally. Right-click (Windows) or select ctrl and then click (Mac) the question and then select Answered Verbally.

  

Answer a Question Privately

 

The following participants can see your private answer.

  
  •  

    The attendee who sent you the question

      

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    All panelists

      

  
       
1    On your Q&A panel, select the question from any of the tabs on which you received the question, and then select Send Privately.
2    In the dialog box that appears, type your answer in the text box.
3    If you want to save the answer you typed as the standard private answer for all panelists to use, select Save or Save as Default.
4    Select Send.

Defer a Question

 

In a Q & A session, you can defer a question using a standard or customized answer. The standard answer reads: Thank you for your question. Your question was deferred but will remain in the queue. A panelist will answer your question at a later time.

  

The following participants can see when you defer a question:

  
  •  

    The attendee who sent the question

      

  •  

    All panelists

      

  
       
1    From any of the tabs where you received the question, right-click the question, and then select Defer.   

To defer multiple questions at one time, hold down the Ctrl key while selecting the questions, right-click your mouse, and then select Defer.

  

The Respond Privately dialog box appears, containing the standard Defer answer.

  
2    (Optional) To customize the standard answer, select Custom, and then edit the text in the text box.
3    (Optional) To save your customized answer as the standard Defer answer for all panelists to use, select Save (Windows) or Save as Default (Mac).
4    Select Send.

Dismiss a Question

 

In a Q & A session, you can dismiss a question using a standard or customized answer. The standard answer reads: Thank you for your question. The information that you requested cannot be provided by any of the panelists.

  

The following participants can see when you dismiss a question:

  
  •  

    The attendee who sent the question

      

  •  

    All panelists

      

  
        
1    From any of the tabs where you received the question, right-click the question, and then select Dismiss.   

To dismiss multiple questions at one time, hold down the Ctrl key while selecting the questions, right-click your mouse, and then select Dismiss

  

The Respond Privately dialog box appears, containing the standard Dismiss answer.

  
2    (Optional) To customize the standard answer, select Custom, and then edit the text in the text box.
3    (Optional) To save your customized answer as the standard Dismiss answer for all panelists to use, select Save (Windows) or Save as Default (Mac).
4    Select Send.
5    Select Yes in the confirmation message box.

Ask a Question in a Q and A Session

 

During an event, you can send your questions to all or specific panelists in a Q & A session.

  
       
1    Open the Q & A panel.
2    On the Q & A panel, type your question in the text box.
3    (Optional) To edit your question, highlight the text you want to edit, and then right-click (Windows) or select ctrl and then click (Mac) to use the editing commands in the menu.
4    In the Ask drop-down list, select the recipient, and then select Send.
 

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