WebEx Productivity Tools Support Policy

Document created by liwise on Nov 25, 2015Last modified by Brian Porter on Mar 2, 2017
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Support Policy Guidelines

  • After a WebEx site version declares end-of-support (EOS) status or end-of-life (EOL) status, the associated Productivity Tools version is not supported. For example, WBS27 and WBS28 have EOL status, so associated versions of Productivity Tools are not supported.
  • If there is a security enforcement that requires you to upgrade to a minimum version of Productivity Tools, that version becomes the minimum supported version.
  • Cisco reserves the right to make updates to this support policy. Any updates to the policy will be reflected in this document.

Deployment Recommendations

Best Practices:

  • Deploy the version of Productivity Tools that was released with the WebEx site version.
  • In WebEx Site Administration, select Configuration > Common Site Settings and check the Automatically update Productivity Tools when new versions are available check box. This ensures that users have the latest version of Productivity Tools.

Productivity Tools Compatibility with WebEx Site Version

  • We highly recommend that customers update their version of Productivity Tools to the latest version available.
  • The minimum required and supported version of Productivity Tools is 2.36.13030 (released with WBS29.13.30). This minimum is required due to security updates.
  • Productivity Tools have forward compatibility with limited backward compatibility. The current version is backward compatible with only one earlier WebEx site version.
  • Any new WebEx site release is compatible with currently supported versions of Productivity Tools.
  • Within the same major version, the Productivity Tools version is compatible with the WebEx site version.
Productivity Tools VersionWBS29WBS30WBS31WBS32
2.36.13030 or later(released with WBS29)Yes(Supported with latest WebEx site version)Yes(Supported with latest WebEx site version)NoNo
2.40.xxxxx (released with WBS30)Yes1YesYesNo
31.x.x.xxx (released with WBS31)NoYesYesYes
32.x.x.xxx (released with WBS31)NoNoYesYes
1 Supports the latest WebEx site version

Productivity Tools and WBS Service Pack Versions

Prior to WBS31.0, Productivity Tools versions were not aligned with WBS versions. The following table describes the WBS Service Pack release and the corresponding Productivity Tools version:

WBS Service Pack Version

Productivity Tools Version

WBS29.8(R1)

2.36.801

WBS29.8EP1

2.36.801

WBS29.8EP2

2.36.801

WBS29.9

2.36.900

WBS29.9EP2

2.36.900

WBS29.10

2.36.1000

WBS29.10EP3

2.36.1000

WBS29.10EP4

2.36.1000

WBS29.11(R2)

2.36.1100

WBS29.11EP1

2.36.1100

WBS29.11EP2

2.36.1100

WBS29.11EP3

2.36.1100

WBS29.12

2.36.1100

WBS29.12EP3

2.36.1100

WBS29.13

2.36.1300

WBS29.13EP2

2.36.1302

WBS29.13.10

2.36.13010

WBS29.13.20

2.36.13020

WBS29.13.21

2.36.13021

WBS29.13.22

2.36.13022

WBS29.13.30

2.36.13030

WBS30 RC4

2.40.0000

WBS29.13.32

2.36.13032

WBS29.13.33

2.36.13033

WBS29.13.40

2.36.13040

WBS29.13.50

2.36.13050

WBS30.1

2.40.1000

WBS29.13.51

2.36.13051

WBS30.2

2.40.2000

WBS29.13.53

2.36.13053

WBS29.13.70

2.36.13070

WBS30.3

2.40.3000

WBS29.13.71

2.36.13071

WBS30.4

2.40.4000

WBS30.3.3/WBS30.4.1

2.40.3003/2.40.4001

WBS29.13.72

2.36.13072

WBS30.5

2.40.5000

WBS30.4.3

2.40.4003

WBS30.5.1

2.40.5001

WBS29.13.100

2.36.13100

WBS30.6

2.40.6000

WBS29.13.102

2.36.13102

WBS30.7

2.40.7000.10038

WBS30.8

2.40.8000.10030

WBS30.8.1/WBS31.3.1

2.40.8001.10013/31.3.1.122

WBS30.9

2.40.9000.10050

WBS30.10

2.40.10000.10036

WBS30.10.1

2.40.10001.10006

WBS30SP12

2.40.12000.10057

To request additional help, see How to Contact Support.

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