WebEx Productivity Tools Support Policy

Document created by liwise on Nov 25, 2015Last modified by Dave DeCarlo on Aug 24, 2017
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Support Policy Guidelines

  • After a WebEx site version declares end-of-support (EOS) status or end-of-life (EOL) status, the associated Productivity Tools version is not supported. For example, WBS28 and WBS29 have EOL status, so associated versions of Productivity Tools are not supported.
  • If there is a security enforcement that requires you to upgrade to a minimum version of Productivity Tools, that version becomes the minimum supported version.
  • Cisco reserves the right to make updates to this support policy. Any updates to the policy will be reflected in this document.

Deployment Recommendations

Best Practices:

  • Deploy the version of Productivity Tools that was released with the WebEx site version.
  • In WebEx Site Administration, select Configuration > Common Site Settings and check the Automatically update Productivity Tools when new versions are available check box. This ensures that users have the latest version of Productivity Tools.

Productivity Tools Compatibility with WebEx Site Version

  • We highly recommend that customers update their version of Productivity Tools to the latest version available.
  • The minimum required and supported version of Productivity Tools is 2.40.xxxxx (released with WBS30). This minimum is required due to security updates.
  • Productivity Tools have forward compatibility with limited backward compatibility. The current version is backward compatible with only one earlier WebEx site version.
  • Any new WebEx site release is compatible with currently supported versions of Productivity Tools.
  • Within the same major version, the Productivity Tools version is compatible with the WebEx site version.
Productivity Tools VersionWBS30WBS31WBS32
2.40.xxxxx (released with WBS30)YesYesNo
31.x.x.xxx (released with WBS31)YesYesYes
32.x.x.xxx (released with WBS31)NoYesYes

Productivity Tools and WBS Service Pack Versions

Prior to WBS31.0, Productivity Tools versions were not aligned with WBS versions. The following table describes the WBS Service Pack release and the corresponding Productivity Tools version:

WBS Service Pack Version

Productivity Tools Version

WBS30 RC4

2.40.0000

WBS30.1

2.40.1000

WBS30.2

2.40.2000

WBS30.3

2.40.3000

WBS30.4

2.40.4000

WBS30.3.3/WBS30.4.1

2.40.3003/2.40.4001

WBS30.5

2.40.5000

WBS30.4.3

2.40.4003

WBS30.5.1

2.40.5001

WBS30.6

2.40.6000

WBS30.7

2.40.7000.10038

WBS30.8

2.40.8000.10030

WBS30.8.1/WBS31.3.1

2.40.8001.10013/31.3.1.122

WBS30.9

2.40.9000.10050

WBS30.10

2.40.10000.10036

WBS30.10.1

2.40.10001.10006

WBS30SP12

2.40.12000.10057

To request additional help, see How to Contact Support.

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