Context Service Network Connectivity Requirements

Document created by Cisco Documentation Team on Dec 4, 2015
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Context Service is a cloud-based service and requires call center components using Context Service to be able to connect to the public Internet.

Context Services uses port 443 (HTTPS).

Whitelist these URLs in your firewall to allow your Contact Center components to connect to, and receive data from the Internet.

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  • You must use wildcard URLs in your whitelist because Context Service is accessed through multiple subdomains. Context Service subdomain names can dynamically change.