Set Your Company Caller ID

Document created by Cisco Documentation Team on Dec 8, 2015Last modified by Cisco Documentation Team on May 30, 2017
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You can set an external number (that is not associated with Cisco Spark call) as the outgoing caller ID for your company. All outbound calls will display the same name and phone number for their caller ID.

    
When you set the company caller ID, other settings affect how the caller ID displays. For example:
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    If someone has a direct line, that number displays as the caller ID.

          

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    If someone doesn't have a direct line, but you've configured the company caller ID, then the company caller ID displays.

          

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    If someone doesn't have a direct line, and you haven't configured the company caller ID, then either Unknown or Private display as the caller ID, depending on the phone model.

          

        

     
1    From the customer view https://admin.ciscospark.com go to Services and choose Call > Settings. Then scroll to Company Caller ID and turn it on.
2    Enter a Caller ID Name, and then enter a Caller ID Number in the format area code + phone number or pick a Cisco Spark call number from the list. Click Save.
 


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