Performance and Behavior Notes for Cisco Jabber for Windows 11.5

Document created by Cisco Documentation Team on Dec 10, 2015Last modified by Shona O'Flaherty on Oct 27, 2016
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Jabber to Jabber Calls and Symantec Host IDS (HIDS)

Jabber to Jabber calls can trigger errors in Symantec HIDS.

Symantec HIDS has a rule that disables connections from internet-based servers if it receives 5 connection requests from the same internet-based server within 200 seconds. For example, 3 Jabber to Jabber calls within 200 seconds will trigger Symantec HIDS. When this happens, ongoing Jabber to Jabber calls are dropped and Jabber to Jabber calls are disabled for 600 seconds.

To avoid this scenario, you must add Cisco Jabber to the Symantec exception list. This behavior is documented in CSCuw32007.

Meeting Reminders

Cisco Jabber displays pop-up reminders for Cisco WebEx meetings only. Reminders for non-Cisco WebEx meetings are not displayed.

If the URL for a WebEx meeting is changed (for example, by URL filter software), attempts to join the meeting from the meeting reminder or from the Meetings tab fail. This behavior is documented in CSCux03658.

Removing Participants During Conference Calls

Users can only remove participants from a conference call when using the softphone (CSF) device for calls. Users can't remove participants from conference calls in desk phone control mode or using extend and connect.

Video Calls

Applies to Releases 11.5(1) and later.

The Start My Video button doesn't work immediately after a call connects. Users must wait approximately 6 seconds after the call starts before clicking the Start My Video button. This behavior is documented in CSCuz06415.

Video Calls on Microsoft Surface Pro 4

Users experience poor desktop video when running Cisco Jabber on Microsoft Surface Pro 4.




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