Device Requirements for Cisco Jabber for Android

Document created by Cisco Documentation Team on Dec 8, 2015Last modified by Manasa Boya on Aug 7, 2017
Version 19Show Document
  • View in full screen mode
 

Device Requirements for Cisco Jabber for Android

Device Requirements

   

The minimum OS, CPU, and display requirements for the Android devices are:   

    
  •      

    Android Operating System—4.1.2 or later.

     

  •      

    CPU—1.5-GHz dual-core, 1.2-GHz quad-core or later (quad-core is recommended).

         

  •      

    Display—For two-way video, the minimum display resolution requirement is 480 x 800 or higher. For IM only, the minimum display resolution requirement is 320 x 480 or higher

         

    

Cisco Jabber for Android is not supported on Android devices that are based on an Intel chipset and Android devices with Tegra 2 chipset

    

Due to an Android kernel issue, Cisco Jabber cannot register to the Cisco Unified Communications Manager on some Android devices. If this problem occurs, see the troubleshooting articles.

Android SDK Version

       

From Cisco Jabber for Android 12.0 release onwards, the minimum Android SDK version is upgraded from 4.1.2 to 4.4. We recommend that you upgrade your Android OS to 4.4 or later.

   

Android Devices with IM Only Mode

 

Cisco Jabber for Android supports IM only mode on all the devices that meet the minimum requirements.

  

Cisco Jabber for Android supports IM only mode in the following devices with their respective version of Operating System provided in the table:

   
                   
 

Device

  
 

Device Model

  
 

Operating System

  
 

Useful Information

  
 

Cisco DX

  
 

70

  
 

10.2.x version

  
 

In Cisco DX Series Firmware Release 10.2(4)SR version, there are issues with sending files and problem report for the permission issue on Cisco DX device. These issues will be resolved in the next release.

  

Also, if Cisco DX70 or 80 device runs on Collaboration Endpoint software, then Cisco Jabber doesn't function on that Cisco DX70 or 80 device.

  
 

80

  
 

10.2.x version

  
 
 

650

  
 

10.2.x version

  
 
  

Android Devices in Full UC Mode

   

Cisco Jabber for Android is tested with the Android devices listed here. Although other Android devices are not officially supported, you can use Cisco Jabber for Android on other Android devices.

  

Cisco Jabber for Android supports full UC mode in all the Samsung devices that meet minimal hardware requirement.

  

Cisco Jabber for Android supports full UC mode in the following devices with their respective version of Operating System provided in the table:

   
                                                                                                                                                                                                                                                                                                    
Table 1 Supported Devices
 

Device

  
 

Device Model

  
 

Operating System

  
 

Useful Information

  
 

Google Nexus

  
 

4

  
 

Android OS 5.1.1 or later

  
 
 

5

  
 

Android OS 4.4 or later

  
 
 

6

  
 

Android OS 5.0.2 or later

  
 
 

6P

  
 

Android OS 6.0 or later

  
 

If you have a Google Nexus 6P device with Android OS version 6.x or 7.0, then contact your administrator to set your Jabber phone service as a secure phone service. Otherwise, your device might not respond. However, if your Android OS version is 7.1 or later, no action is required.

  
 

7

  
 

Android OS 4.4 or later

  
 
 

9

  
 

Android OS 5.0.2 or later

  
 
 

10

  
 

Android OS 4.4 or later

  
 
 

5X

  
 

Android OS 6.0 or later

  
 
 

Pixel C

  
 

Android OS 6.0 or later

  
 
 

Pixel

  
 

Android OS 7.0 or later

  
 
 

Pixel XL

  
 

Android OS 7.0 or later

  
 
 

Motorola

  
 

Moto G

  
 

Android OS 4.4.2 or later

  
 
 

MC40

  
 

Android OS 4.1.1 or later

  
 

Cisco Jabber supports only audio mode with MC40 device. Cisco Jabber does not support launching WebEx Meeting from MC40 device.

  
 

Moto Z Droid

  
 

Android OS 6.0 or later

  
 
 

Moto X

  
 

Android OS 5.0 or later

  
 
 

Sony Xperia

  
 

ZR/A

  
 

Android OS 4.1.2 or later

  
 

There is a limitation that Sony devices with Android OS 6.0 cannot play voicemail in Jabber.

  
 

M2

  
 

Android OS 4.3 or later

  
 
 

Z1

  
 

Android OS 4.2 or later

  
 
 

Z2

  
 

Android OS 4.4.2 or later

  
 
 

Z2 tablet

  
 

Android OS 4.4.2 or later

  
 
 

Z3

  
 

Android OS 4.4.2 or later

  
 

Sony Xperia Z3 (Model SO-01G) with Android OS 5.0.2 has poor audio on Jabber calls.

  
 

Z3 Tablet Compact

  
 

Android OS 4.4.4 or later

  
 
 

Z3+/Z4

  
 

Android OS 5.0.2 or later

  
 

Video call is unstable on Sony Z3+/Z4, you can disable your self-video for a video call or make a voice call only.

  
 

Z4 TAB

  
 

Android OS 5.0 or later

  
 
 

Z5 Premium and Z5

  
 

Android OS 5.0.2 or later

  
 
 

XZ

  
 

Android OS 7.0 or later

  
 
 

Huawei

  
 

G6

  
 

Android OS 4.2.2 or later

  
 

There is a limitation that Jabber is made inactive due to the high power consumption on Huawei devices.

  
 

Mate 7

  
 

Android OS 4.4 or later

  
 
 

Mate 8

  
 

Android OS 6.0 or later

  
 
 

Mate 9

  
 

Android OS 6.0 or later

  
 
 

P8

  
 

Android OS 4.4.4 or later

  
 
 

P9

  
 

Android OS 6.0 and later

  
 
 

Honor7

  
 

Android OS 5.0 or later

  
 
 

M2

  
 

Android OS 5.0 or later

  
 
 

Fujitsu

  
 

Arrows M305

  
 

Android OS 4.4.2 or later

  
 
 

Arrows M555

  
 

Android OS 4.4.2 or later

  
 
 

Arrows M357

  
 

Android OS 6.0.1 or later

  
 
Zebra MC67  

Android OS 4.4.4 or later

  
 

MC67 did not meet the minimum hardware requirement for Jabber, but MC67 supports Jabber IM only mode and audio only mode. Video mode is not supported.

  
 

TC70

  
 

Android OS 4.4.3 or later

  
 

TC70 device might sometimes have issues connecting to Wi-Fi network configured over DHCP.

  

In TC70, the default value of Keep wifi on during sleep is Off, you must set it to Always On to use Jabber.

  
 

BlackBerry

  
 

Priv

  
 

Android OS 5.1 or later

  
 

Blackberry Priv device limitation: If Jabber is removed from the recently viewed apps list, and the device is kept idle for some time, then Jabber becomes inactive.

  
 

Sonim

  
 

XP7

  
 

Android OS 4.4.4

  
 
 

Honeywell Dolphin

  
 

CT50

  
 

Android OS 4.4.4 or later

  
 
 

Xiaomi

  
 

Mi 4

  
 

Android OS 4.4 or later

  
 
 

Mi Note

  
 

Android OS 4.4.4 or later

  
 
 

Mi Pad

  
 

Android OS 4.4.4 or later

  
 
 

Mi5

  
 

Android OS 6.0 and later

  
 
 

4C

  
 

Android OS 5.1 or later

  
 
 

MAX

  
 

Android OS 5.1 or later

  
 
 

Redmi 3

  
 

Android OS 5.1 or later

  
 
 

Redmi Note 3

  
 

Android OS 5.1 or later

  
 
 

Pad 2

  
 

Android OS 5.1 or later

  
 
 

Mi Note 2

  
 

Android OS 7.0 or later

  
 
 

HTC

  
 

M7

  
 

Android OS 4.4.2 or later

  
 
 

M8

  
 

Android OS 4.4.2 or later

  
 
 

M9

  
 

Android OS 5.0 or later

  
 
 

One Max

  
 

Android OS 4.4.2 or later

  
 
 

E9 PLUS

  
 

Android OS 5.0.2 or later

  
 
 

A9

  
 

Android OS 6.0 and later

  
 
 

X9

  
 

Android OS 6.0 and later

  
 
 

10

  
 

Android 6.0 or later

  
 
 

LG

  
 

G2

  
 

Android OS 4.2.2 or later

  
 
 

G3

  
 

Android OS 4.4.2 or later

  
 
 

G4

  
 

Android OS 5.1 or later

  
 
 

G5

  
 

Android OS 6.0 and later

  
 
 

V10

  
 

Android OS 5.0 or later

  
 
 

Optimus G Pro

  
 

Android OS 4.4.2 or later

  
 
 

Panasonic

  
 

Toughpad FZ-X1

  
 

Android OS 4.2.2 or later

  
 

For Panasonic Toughpad FZ-X1 device, contact your administrator to set your Jabber phone service as a secure phone service. Also, in Panasonic Toughpad FZ-X1 device, Jabber plays ringback tone and busy tone at 24kHz.

  
 

OnePlus

  
 

One

  
 

Android OS 5.0 or later

  
 
  

Note


Device limitations:
  •  

     

      

    In the Samsung devices with Android OS 5.x or later, the auto-run option for Jabber must be enabled.

      

    For Android OS 5.x, you can find the auto-run option under Settings and Device Manager.

      

    For Android OS 6.x and later, you can find the auto-run option under App Smart Manager.

      

  •    

    Jabber delays the incoming call notification popup on Samsung Galaxy Tab Pro 8.4(Model T320UEU1AOC1) for Canada.

      

  •    

    Jabber delays reconnecting to the network on a Samsung Xcover 3 when it loses Wi-Fi connectivity.

      


  

Support Policy on Earlier Android Versions for Cisco Jabber

   

Cisco supports the current Google Play version of Cisco Jabber for Android. Previous Google Play versions of Cisco Jabber become obsolete as new versions become available. Defects found in any Cisco Jabber release are evaluated against current versions.

  
 

Due to an Android kernel issue, Cisco Jabber cannot register to the Cisco Unified Communications Manager on some Android devices. To resolve this problem, try the following:

  
 
  •  

    Upgrade the Android kernel to 3.10 or later version.

      

  •  

    Set the Cisco Unified Communications Manager to use mixed mode security, enable secure SIP call signaling, and use port 5061. See the Cisco Unified Communications Manager Security Guide for your release for instructions on configuring mixed mode with the Cisco CTL Client. You can locate the security guides in the Cisco Unified Communications Manager Maintain and Operate Guides. This solution applies to the following supported devices:

      

   
                                                 
 

Device Model

  
 

Operating System

  
 

HTC M7

  
 

Android OS 4.4.2 or later

  
 

HTC M8

  
 

Android OS 4.4.2 or later

  
 

HTC M9

  
 

Android OS 5.0.1 or later

  
 

HTC One Max

  
 

Android OS 4.4.2 or later

  
 

Sony Xperia M2

  
Android OS 4.3 or later and kernel version earlier than 3.10.49. 1 
 

Sony Xperia Z1

  
 

Sony Xperia ZR/A

  
 

Sony Xperia Z2

  
 

Sony Xperia Z2 tablet

  
 

Sony Xperia Z3

  
 

Sony Xperia Z3 Tablet Compact

  
 

Xiaomi Mi4

  
 

Android OS 4.4 or later

  
 

Xiaomi Mi Note

  
 

Android OS 4.4.4 or later

  
 

Xiaomi Mi Pad

  
 

Android OS 4.4.4 or later

  
 

Sonim XP7

  
 

Android OS 4.4.4 or later

  
 

Honeywell Dolphin CT50

  
 

Android OS 4.4.4 or later

  
 

Panasonic Toughpad FZ-X1

  
 

Android OS 4.2.2 or later

  
1 If Sony device's android OS is 5.0.2 or higher and kernel version is 3.10.49 or higher, then it can support non-secure mode.
 
  

Android Wear Support

Cisco Jabber is supported on all Android wear devices with Android OS 5.0 or later and Google service 8.3 or later. Cisco Jabber is tested on these Android Wear devices:

  • Samsung Gear live

     

  • LG G Watch R

     

  • Sony SmartWatch 3

     

  • LG Watch Urbane

     

  • Moto 360

     

  • Moto 360 (2nd Gen)

     

  • Huawei watch

     

Bluetooth Device Support

We support Cisco Jabber for Android with tested Bluetooth devices. Although other Bluetooth devices are not officially supported, you may be able to use Cisco Jabber for Android with other devices.

The following Bluetooth devices are supported by Cisco Jabber for Android: 
                                                    

Bluetooth Devices

Useful Information

Plantronics Voyager Legend

 

Plantronics Voyager Legend UC

 

Plantronics Voyager edge UC

 

Plantronics Voyager edge

 

Plantronics PLT focus

 

Plantronics BackBeat 903+

If you use a Samsung Galaxy S4, you can experience problems due to compatibility issues between these devices.

Jabra Motion

Upgrade Jabra Motion Bluetooth headset to firmware version 3.72 or above.

The Jabra Motion Bluetooth headsets with firmware version 3.72 or above supports Cisco Jabber call control.

Jabra Wave+

 

Jabra Biz 2400

 

Jabra Easygo

 

Jabra PRO 9470

 

Jabra Speak 510

 

Jabra Supreme UC

 

Jabra Stealth

 

Jabra Evolve 65 UC Stereo

 

Jawbone ICON for Cisco Bluetooth Headset

If you use a Samsung Galaxy S4, you can experience problems due to compatibility issues between these devices.

Note


Bluetooth limitations:     
  •   

    Using a Bluetooth device on a Samsung Galaxy SIII may cause distorted ringtone and distorted call audio.      

          

  •       

    If a user disconnects and reconnects the Bluetooth Headset during a Jabber call,then the user cannot hear Audio. This limitation is applicable for Smartphones with versions earlier to Android 5.0 OS.      

          

  •       

    In Sony Z4 / LG G4 /Devices with OS Android 6.0, when a user makes a Cisco Jabber call and connects the Bluetooth headset, then the users on that call might not hear audio.   The workaround for this issue is to switch audio output device to speaker, then switch back to Bluetooth. Or connect Bluetooth headset before making a Cisco Jabber call.      

          


Remote Access

You can configure remote access using either a VPN or Expressway for Mobile and Remote Access. If you configure Expressway for Mobile and Remote Access, there is no need to configure VPN access. To connect with VPN, use the relevant version of Cisco AnyConnect, available from the Google Play Store.
  • Cisco AnyConnect Secure Mobility Client

     

  • Samsung AnyConnect—For Samsung devices running Android OS 4.4.x, use Samsung AnyConnect version 4.0.01128 or later.

     

  • For Android OS version above 5.0, you must use Cisco AnyConnect software version later than 4.0.01287.

     

 

Attachments

    Outcomes