Customize Cisco Spark Branding and Support Settings for Your Customers

Document created by Cisco Documentation Team on Dec 9, 2015Last modified by Cisco Documentation Team on Jul 20, 2017
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Brand Cisco Spark With Your Partner Logo

Upload your own partner logo to display it beside the Cisco Spark logo. Your customers will see your logo in the Support menu, and their users will see it in the Cisco Spark app.

1    From the partner view in, go to Settings and scroll to Branding > Custom Branding.
2    Click Use your own logo, click the input area to select a PNG file, and then click Open.

Enable Customer Logo Branding in Cisco Spark


Give your customers the ability to add their own company logo. Their people see the logo on various screens in the Cisco Spark app along with the Cisco Spark logo.

1    From the partner view in, go to Settings.
2    Perform one of the following tasks:
  • To allow all your customers to use their own logos, scroll to Custom Branding, and check Enable all customers to use their own logo.
  • To change the logo setting for individual customers:
    1. Go to Customers, and then select the customer name to open the overview page.
    2. Toggle the Customer Logo Override to enable or disable the logo setting for the specific customer.

Add Partner-Level Problem Report and Help URLs


You can customize what support settings are used to submit feedback. By default, feedback is sent to Cisco and we address the problem.

Before You Begin               

You can specify a support site URL for all of your paid and trial customers.

1    From the partner view in, go to Settings, and scroll to Support > Support Setup.
2    Click Send problem reports to a custom URL, enter your URL and any additional support information.
3    (Optional)Click Use a custom help site and enter your help site URL.
4    Click Save.            

Any custom URLs that you enter open when people submit feedback.


Logs and Call Details Records


You don't have access to the logs and call detail records of your customers, but if you need them to troubleshoot a problem, then contact support.