Limitations and Restrictions for Cisco Jabber for Mac 11.5

Document created by Cisco Documentation Team on Dec 15, 2015Last modified by Sheelagh O Leary on Nov 8, 2016
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Split View

Split View on Apple OS X El Capitan is only supported on the Cisco Jabber for Mac chat window.

Users in Common Identity

There is a known issue signing into Cisco Jabber for some users who have migrated to Common Identity. If users receive an Incorrect user name or password error message when entering their username and password, see the following knowledge base article


The following features and support are not available in this release:

  • Voicemail transcripts

  • Call Park

  • Send to Mobile

  • Forced Authorization Code/Client Matter Code

  • Observer Contact List

  • Group Chat History

  • Compound search base

  • Change Password—This is applicable to On-premise (Cisco Unified Presence server IM/Availability) deployments only.

  • Cisco Medianet support

Creating and Configuring Devices for Users in Cisco Unified Communications Manager 11.0

If you are creating devices for users in Cisco Unified Communications Manager 11.0, you can now specify a key order as RSA Only, EC Only or EC Preferred, RSA Backup. However, the EC Only option is not currently supported by Cisco Jabber, and if you select it, the client will fail to connect to the server.

Certificate Validation for CTI Connections

In this release, Cisco Jabber uses certificate validation for CTI connections. We recommend using either Public CA or Private CA to sign certificates.

Connecting to Cisco Unified Communications Manager using a self-signed certificate, will result in a certificate validation failure, to resolve this issue do one of the following:
  • The user accepts the invalid Cisco Unified Communications Manager self-signed certificate on first certificate validation failure and Cisco Jabber will save this certificate to the trust store.

  • Deploy the certificates using a certificate deployment management application.

Expressway for Mobile and Remote Access Deployment

For an Expressway for Mobile and Remote Access deployment, when using an online certificate status protocol (OCSP) or online certificate revocation lists (CRL) to obtain the revocation status of the certificates, the Cisco Jabber client expects a response time of less than 5 seconds. Connections will fail if the response time is greater than the expected 5 seconds.

File Transfer

Cisco Jabber 10.6 clients and Cisco Unified Communications Manager IM and Presence Service 10.5(2) server introduce file transfer compliance and policy options for file transfer and screen capture. However, in scenarios where users are interacting with earlier versions of the Cisco Jabber client or earlier versions of the Cisco Unified Communications Manager IM and Presence servers, some file transfers will not complete or will revert from a managed file transfer to a peer to peer file transfer.

Network Disconnection when using Cisco Jabber on audio or video call

There is a known issue in the Mac OS where network interfaces will drop intermittently when DSCP is enabled.

If you encounter this issue, do the following:
  1. Select Preferences > Calls > Advanced.
  2. Uncheck Enable Differentiated Service for Calls.

Standard CTI Secure Connection User Group

Cisco Jabber for Mac does not currently support CTI connections over transport layer security (TLS). As a result, Cisco Jabber for Mac users cannot switch from using a CSF device to using a desk phone device if they belong to the Standard CTI Secure Connection user group.