Chat in Cisco Jabber for Windows

Document created by Cisco Documentation Team on Dec 16, 2015Last modified by Tammy Crowley on Dec 17, 2015
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You can find, add, and call contacts from the search bar in chat windows.


Step 1               Enter the name of a contact in the search bar of the chat window.

You can enter phone numbers in the search bar to call directly from the chat window.

Step 2               Start a conversation with your contact by using one of the following methods:
  • Hover your cursor over the contact to add that contact to a list or to call that contact.
  • Double-click the contact to start a chat session.

Start Group Chats

You can use group chats to send instant messages to two or more contacts at the same time. Group chats are not persistent, meaning that you can use them to create a chat with two or more people but no history is stored.

Select one or several participants to invite to the group chat. The maximum number of participants in a group chat is 200.
  • Open a chat window with one participant of the group chat. Select Add participants in the bottom right corner of the chat window and specify other invitees.
  • On your Contacts list, select everybody that you want to invite to the group chat. Right-click over the selected names and select Start a group chat.

Send a Broadcast Message

Broadcast IMs allow you to send a single IM to multiple contacts. You can select multiple contacts or a group of contacts from your contact list and send a broadcast message to them all at once. Recipients receive broadcast IMs in the same way as normal 1:1 chats.


Step 1               From your contact list, select all the contacts that you want to IM.

If you want to send a message to an entire group, select the header for the contact group.

Step 2               Right-click on the selected contacts and click Send broadcast message. The Send Broadcast Message dialog displays.
Step 3               Enter your message in the text box.

If you want to add more people to the broadcast message, you can search for them in the To field and add them.

Step 4               Click Send.

Transfer Files

You can transfer files between Cisco Jabber clients using the Send file icon in the chat window. You can also drag and drop the file into the chat window.


Step 1               Select Send file in the bottom right corner of a chat window.
Step 2               Select the file that you want to transfer from your computer.
Step 3               Select Open.

Block Specific Contacts and Domains

You can block specific contacts or domains. When you block a contact, that person cannot view your availability status or send you instant messages.

Note


If you add a contact to your block list, and that contact has you in their contact list, that person cannot view your availability status or send you instant messages.


The following are examples of how the block list works:
Example 1: Block specific contacts inside your organization

You add an IM address to your block list. That contact cannot view your availability status or send you instant messages.

Example 2: Block specific domains

You add a specific domain, such as cisco.com, to your block list. No contacts who have IM accounts at that domain can view your availability status or send you instant messages.


Step 1               Select File > Options.

The Options window opens.

Step 2               Select the Privacy tab and then select Advanced.
Step 3               Enter specific contact addresses or domains in the Block list.
Step 4               Select Apply and then OK.

Allow Specific Contacts and Domains

Some deployments of Cisco Jabber include an allow list that adds exceptions to the block list. You can enter specific contacts or domains in your allow list to ensure those contacts can view your availability status and send you messages.


Note


Cisco Jabber uses your contact list as an allow list. You do not need to add contacts in your contact list to your allow list.


The following are examples of how the allow list works:
Example 1: Allow specific contacts inside your organization
  1. You set your basic privacy settings to block everyone inside your company.

  2. You then add specific IM addresses for contacts inside your company to your allow list.

Cisco Jabber blocks all contacts inside your company, except for those specific people in your allow list.
Example 2: Allow specific domains
  1. You set your basic privacy settings to block everyone outside your company.

  2. You then add a specific domain, such as cisco.com, to your allow list.

Cisco Jabber blocks everyone outside your company, except for people who have IM accounts at cisco.com.
Example 3: Allow specific contacts from blocked domains
  1. You add a specific domain, such as cisco.com, to your block list.

  2. You then add an IM address, such as anitaperez@cisco.com, to your allow list.

Cisco Jabber blocks all people who have IM accounts at cisco.com, except for anitaperez@cisco.com.

Step 1               Select File > Options.

The Options window opens.

Step 2               Select the Privacy tab and then select Advanced.
Step 3               Enter specific contact addresses or domains in the Allow list.
Step 4               Select Apply and then OK.

Control Who Can Interact with You

Some deployments of Cisco Jabber let you control who interacts with you inside your company and outside your company.


     
Step 1               Select File > Options.
Step 2               Select the Privacy tab.
Step 3               Select one of the following options in the Inside my company section:
       
OptionDescription
Allow everyoneAll contacts in your company can view your availability status and send you instant messages.
Block everyoneNo contacts in your company can view your availability status or send you instant messages.

You can choose to block everyone and then add exceptions for specific contacts in your allow list.

This option does not block contacts in your contact list.

Step 4               Select one of the following options in the Outside my company section:
       
OptionDescription
Prompt me every timeCisco Jabber notifies you when people outside your company add you as a contact. Each time the client notifies you, you can select the following options:
  • Allow - Lets the person view your availability status and send you instant messages.

  • Block - Does not let the person view your availability status or send you instant messages. Adds the person to your block list.

  • Add to my contact list - Lets the person view your availability status and send you instant messages. Adds the person to your contact list.

Block everyoneNo contacts outside your company can view your availability status or send you instant messages.

You can choose to block everyone and then add exceptions for specific contacts in your allow list.

This option does not block contacts in your contact list.

Step 5               Select Apply and then OK.

Manage Status Requests

Some deployments of Cisco Jabber let you manage notifications when people request to view your availability status.


Step 1               Select File > Options.
Step 2               Select the Privacy tab.
Step 3               Select one of the following options:
          
OptionDescription
Auto-accept requests from contacts inside my companyCisco Jabber does not notify you when someone inside your company adds you as a contact.

Cisco Jabber notifies you when people outside of your company add you as a contact.

Auto-accept requests from all contactsCisco Jabber does not notify you when anyone adds you as a contact.
Prompt me for each requestCisco Jabber notifies you when people add you as a contact. When Cisco Jabber notifies you, you can select the following options:
  • Allow - Lets the person view your availability status and send you instant messages.

  • Block - Does not let the person view your availability status or send you instant messages. Adds the person to your block list.

  • Add to contacts - Lets the person view your availability status and send you instant messages. Adds the person to your contact list.

Step 4               Select Apply and then OK.

Add Custom Chat Alert Sounds

You can add custom chat alert sounds. All sound files must be in .wav audio format. Supported formats include:
  • WAV_FORMAT_PCM_8KHZ

  • WAV_FORMAT_PCM_16KHZ

  • WAV_FORMAT_PCM_24KHZ

  • WAV_FORMAT_PCM_24KHZ_STEREO

  • WAV_FORMAT_PCM_44KHZ

  • WAV_FORMAT_PCM_48KHZ

  • WAV_FORMAT_PCM_48KHZ_STEREO

  • WAV_FORMAT_MU_LAW_8KHZ

  • WAV_FORMAT_A_LAW_8KHZ

  • WAV_FORMAT_G729


Step 1               Navigate to the Jabber Chat Alerts folder on your system. A typical installation path is: C:\Program Files (x86)\Cisco Systems\Cisco Jabber\Sounds\Jabber Chat Alerts.
Step 2               Copy the custom chat alert sound file into the Jabber Chat Alerts folder. You can now see the new chat alert option on the Sounds and Alerts tab of the Options window.


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