Getting Started with Your New Phone

Document created by Cisco Documentation Team on Dec 15, 2015Last modified by Cisco Documentation Team on May 8, 2017
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Your New Phone

Install your phone with the components that are included in the box, then sign in to My Cisco Spark and activate your phone.

You'll perform these tasks:
  • Install your phone with the components in the box.

     

  • Sign in to My Cisco Spark and complete your initial setup.

     

  • Activate your phone.

     

  • Activate your voicemail account.

     

Install Your New Phone (7800 Series)

Your phone comes with everything you need to power it up, connect it to the network, and set it up on your desk.

    

To check which phone model you have, press Applications and select Phone information. The Model number field shows your phone model.

You cannot adjust the Cisco IP Phone 7811 footstand.

If you'd like to see a graphic overview of these steps, see the Cisco IP Phone 7800 Series Installation Guide.

       
1    Plug the long, straight end of the handset cable into the phone and plug the other end into the handset.
2    Connect the network cable from your network to the network port on the phone.
3    Connect the footstand and adjust the angle of the phone.
  1. Insert the curved connectors into the lower slots.   
  2. Lift the footstand until the connectors snap into the upper slots.     

    You may need to exert more force than you expect to connect or disconnect the footstand.

         
  3. Adjust the angle of the phone.
4    Plug in the external power supply.

Install Your New Phone (8800 Series)

Your phone comes with everything you need to power it up, connect it to the network, and set it up on your desk.

  

To check which phone model you have, press Applications and select Phone information. The Model number field shows your phone model.

If you'd like to see a graphic overview of these steps, see the Cisco IP Phone 8800 Series Installation Guide.

       
1    Plug the long, straight end of the handset cable into the phone and plug the other end into the handset.
2    Connect the network cable from your network to the network port on the phone.
3    Connect the footstand and adjust the angle of the phone.
  1. Insert the connectors into the slots.
  2. Press the footstand until the connectors snap into place.
  3. Adjust the angle of the phone.   
4    Plug in the external power supply.

Install Your New Conference Phone

If your network provides Power over Ethernet (PoE), your conference phone comes with everything you need to power it up, connect it to the network, and set it up on your desk. If your network does not provide PoE, you need these additional supplies: a Cisco IP Conference Phone 7832 PoE Midspan Cable and a Cisco Power Cube 3.

Figure 1. Cisco IP Conference Phone 7832 Installation

Before You Begin

Your conference phone needs power from one of these methods:

  • Your network supplies power over the Ethernet (PoE).

     

  • You have a Cisco IP Conference Phone 7832 PoE Midspan Cable to add power to your LAN connection. You plug the cable into the phone, and then plug the LAN and a Cisco Power Cube 3 into the cable.

     

      
1    Connect the network cable or the midspan cable into the network port on the conference phone.
2    If you are using a midspan cable, do these steps:
  1. Plug the power cube into the midspan cable.
  2. Plug the power cube into the electrical outlet.
  3. Plug the network cable into the midspan cable. Use the network port closest to the power cube connection.
3    Plug the network cable from the phone or the midspan cable into the network.

Complete Your Initial Setup in My Cisco Spark

To get started, walk through a few short steps in My Cisco Spark. Accept the terms of service and verify your emergency service address.

Before You Begin 

By default, your company's address is listed as your emergency service address. Change this value to the address that you work from most often, such as the location of your home office or other remote site.

  

It's important that your emergency service address match the physical location of your device.

        
1    Click the get started link in your welcome email to open My Cisco Spark in your browser.
2    If prompted, set up a new password for your account.
3    Accept the terms of service.
4    Follow the on-screen instructions to set up your services.
  1. Check the Don't show this page again check box so that the next time you sign in to My Cisco Spark, you're brought right to your call settings.
  2. Select Personalize Settings.
5    Follow the on-screen instructions to verify and, if needed, change your emergency service address.

Get an Activation Code

To use your device with Cisco Spark, you should have received an email that includes an activation code. You need to enter this code the first time you sign in to your device. If you can't find the email or if the code is already expired, you can create a new one.

  

If your device has a camera, you can either scan the QR code or enter the code manually. If your device doesn’t have a camera, you must enter the code manually.

From My Cisco Spark, select Call Settings > Generate Activation Code.

Activate Your Phone Automatically with a QR Code (8845, 8865, and 8865NR)

If your phone has a camera, you can scan a QR code to activate the phone. If you inadvertently press Enter manually, press Back to return to the QR code screen.

   
Before You Begin

You need the QR code from your welcome message.

If the code from your welcome message has expired, generate an activation code for your device with My Cisco Spark.

      
1    Make the QR code ready with one of these methods:
  • Print the email with the QR code and hold the paper in front of the phone camera.
  • Display the QR code on your mobile device and hold the device in front of the phone camera.
  • Display the QR code on your computer and hold the phone in front of the computer screen.
2    Turn the ring around the camera clockwise to open the shutter.
3    Scan the QR code. When the scan succeeds, your phone registers with the server, and you're ready to make your first call.

Activate Your Phone Manually

If your phone does not have a camera, enter the code on the phone screen to activate it.

  

If your phone has a camera, you can press Enter manually to enter the code manually instead of scanning the QR code.

    
Before You Begin

You need the QR code from your welcome message.

If the code from your welcome message has expired, generate an activation code for your device with My Cisco Spark.

     
1    Enter your activation code.
2    Press Continue. Your phone registers with the server, and you're ready to make your first call.

Activate Your Voicemail Account

When you get your phone, there are a few steps you must complete to get your voicemail up and running.

Before You Begin

Familiarize yourself with the rules for setting your voicemail PIN.

        
1    From My Cisco Spark, under My Profile, select Reset Voicemail PIN, and create a new PIN.
2    Do one of these actions:
  • Desk phones—Press Messages .
  • Conference phone—Press Messages.
3    Enter the PIN you created and press #.
4    Record your name and press #.
5    Optionally, record your personal greeting and press #. You have completed the voicemail enrollment process.

Voicemail PIN Rules

Your voicemail PIN must meet the following requirements:
  • Must be at least six digits long. Numbers only!

     

  • Must not be any of your previous five PINs.

     

  • Must not match the numeric representation of your first or last name.

     

  • Must not contain your extension number.

     

  • Must not contain single or groups of repeated digits (for example, 228883, 121212, or 408408).

     

  • Must not be a numerical sequence (for example, 012345 or 987654).

     

  • Must not contain numbers that are dialed in a straight line on the keypad.

     

 

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