What's New in Cisco Jabber for Mac 11.5

Document created by Cisco Documentation Team on Dec 14, 2015Last modified by Sheelagh O Leary on Nov 8, 2016
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Calling Features

  • Hunt Group—Hunt Groups enable incoming calls to be directed to a group of users. The call route is based on several factors, including first available, longest Idle, broadcast hunting and circular hunting. You can use Cisco Jabber and deskphones to answer hunt group calls.

    A hunt group works with route filters and hunt lists to direct calls to specific devices. If a phone or device is ringing and not being answered, then another available number is searched for until the call is answered.

    A hunt list contains a set of line groups in a specific order. A single line group can appear in multiple hunt lists. A line group comprises a group of directory numbers in a specific order. The order controls the progress of the search for available directory numbers for incoming calls.

    Configured using the EnableHuntGroup and the PreventDeclineOnHuntCall parameter. For more information about these parameters, see the Parameters Reference Guide for Cisco Jabber 11.5.

  • Call Pickup—Call Pickup allows users to pick up incoming calls from their own group. Group Call Pickup and Directed Call Pickup allow users to pick up incoming calls to another group or individual, respectively. You can use Cisco Jabber and deskphones to answer call pickup calls.

    Directory numbers are assigned to call pickup groups and Cisco Unified Communications Manager automatically dials the appropriate call pickup group number. Users select Pickup to answer the call.

    There are four kinds of call pickup that allow users to ensure that incoming phone calls are not missed.
    • Call pickup: Allows users to pick up incoming calls from their own group. Configured using the EnableCallPickup parameter.

    • Group call pickup: Allows users to pick up incoming calls from another group. Configured using EnableGroupCallPickup parameter.

    • Other group pickup: Allows users to pick up incoming calls from a group that is associated with their group. You cannot use this option with the hunt group feature. Configured using the EnableOtherGroupPickup parameter.

    • Directed call pickup: Allows users to pick up an incoming call on a directory number. You cannot use this option with the hunt group feature.

    For more information about the parameters, see the Parameters Reference Guide for Cisco Jabber 11.5.
  • Personal Ringtone—Users can select a ringtone for incoming calls from a menu of distinctive ringtones for their client in the Preferences window.

  • Call with Edit—A Call with Edit menu option is available from the main window by right-clicking over a contact's name. When users select a number from this menu option, the call number is copied into the Search or Call field. Users can edit the number before making the call.

    No configuration is required to enable this feature.

  • Extend and Connect—Users can use the client to do the following:

    • Make and receive calls on a non-Cisco IP Phone in the office.

    • Control a non-Cisco IP Phone in the office, such as hold or resume

    • Control a home or hotel phone when connecting with Expressway for Mobile and Remote Access

Chat and Presence Features

  • Restore Chats on Sign In—When users sign into the client, the chat sessions that were open when the user signed out of the client are restored. This feature applies to 1:1 chats only and is configured using the RestoreChatOnLogin parameter. For more information about this parameter, see the Parameters Reference Guide for Cisco Jabber 11.5.

  • Multiple Device Messaging (Cloud)—Users who are signed into multiple devices can now see all sent and received IMs on each device regardless of which device is active. Notifications are synchronized; if an IM is read on one device, it shows as read on other signed-in devices. This feature is enabled by default, but can be disabled with the Disable_MultiDevice_Message parameter. The following limitations apply:
    • Clients must be signed-in. Signed-out clients do not display sent or received IMs or notifications.

    • File transfer between multiple devices is not supported—Files are available only on the active devices that sent or received the file.

    • Group chat is not supported.

    • Multiple device messaging cannot be enabled if AES encryption is required.

    • Applies to cloud deployments only.

    For more information about the Disable_MultiDevice_Message parameter, see the Parameters Reference Guide for Cisco Jabber 11.5.
  • Broadcast Messages with Rich Text and Emoticons—Broadcast messages allow users to send a single message to multiple contacts. Users can select multiple contacts or a group of contacts from their contact list and send a broadcast message to all of them at once. Recipients receive broadcast messages in the same way as normal 1:1 chats. In cloud and hybrid deployments, offline contacts do not receive broadcast messages.

    No configuration is required to enable this feature.

  • Alert when Available—Users can set the client to notify them when a contact becomes available. Right-click over the user's name to select the Alert When Available option. A message notification is displayed the first time the user becomes available.

    No configuration is required to enable this feature.

  • Locations—Create, define, and display locations in the client for your contacts to see. Configure the Locations feature using the Location_Enabled, Location_Mode, and LOCATION_MATCHING_MODE parameters. For more information about these parameters, see the Parameters Reference Guide for Cisco Jabber 11.5. Users can define their settings in the Preferences window.

  • Persistent Chat Rooms

    Persistent Chat Rooms are applicable to on-premises deployments only.

    • Administration and Management—Administrators can now create and delete rooms, manage membership, and moderate rooms. Define room moderators who can create or remove rooms, add or remove members, and define room types and descriptions.

    • Room discovery and Enrolment—View joined rooms, browse through a list of available rooms, join open rooms, and request membership of members-only rooms.

  • Logout Inactivity Timer—This timer allows you to automatically log users out of the client after a specified amount of time of inactivity.

    Inactivity on the desktop clients includes:
    • No keyboard or mouse activity.

    • No user interaction on connected accessories for making and answering calls.

    Configure this feature using the ForceLogoutTimerDesktop parameter. If the parameter is not set, the client will not automatically log out. For more information about this parameter, see the Parameters Reference Guide for Cisco Jabber 11.5.

Configuration

  • Jabber Configuration XML File in Cisco WebEx Messenger Administration Tool—In the Cisco WebEx Messenger Administration tool you can import a jabber-config.xml file. You can apply separate configuration files for groups in the Cisco WebEx Messenger Administration Tool. The client downloads this file when it successfully connects to Cisco WebEx Messenger and the client applies these configurations.

    The client will use the following order for configuration settings:
    1. Settings in Cisco WebEx Messenger Administration Tool.

    2. Settings in jabber-config.xml file from Cisco WebEx Messenger Administration Tool.


      Note


      Group configuration file settings take priority over the configuration file in Cisco WebEx Messenger Administration Tool.


    3. Settings in jabber-config.xml file from the TFTP server.

    This feature applies to cloud deployments only.

  • Custom Embedded Tabs—Custom tabs can be created in the client. The feature is configured using the AllowUserCustomTabs parameter. For more information on creating custom tabs, see the Custom Embedded Tabs section of the Features and Options Guide.




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