Manage WebEx Users

Document created by Cisco Documentation Team on Jan 19, 2016Last modified by Cisco Documentation Team on Sep 6, 2017
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User Management

You can use the Cisco Spark Control Hub to manage your WebEx users. You can assign services to users and manage settings for users.

Assign Services to WebEx Users

        
1    From the customer view in https://admin.ciscospark.com, go to Users.
2    Search for the user in the list, and then click the row for that user.
3    In the panel that opens on the right, beside Services, click Edit.
4    Make your changes and then click Save.
5    Under Services and beside Meeting, click Advanced Meetings > Named User Licenses > User Privileges.

Edit Site Privileges for Users

 

        
1    From the customer view in https://admin.ciscospark.com, go to Users.
2    Search for the user in the list and click the row for that user.
3    In the panel that opens on the right, beside Services, click Edit.
4    Under Services and beside Meeting, click Advanced Meetings > Named User Licenses > User Privileges.
5    Edit telephony privileges for hosting a meeting, and privileges for Personal Room, high-quality video, and high-definition video.

Edit Advanced User Settings

 

         
1    From the customer view in https://admin.ciscospark.com, go to Users.
2    Search for the user in the list, and then click the row for that user.
3    Under Services and beside Meeting, click Advanced Meetings > Named User Licenses > User Privileges.
4    Select Advanced Settings at the bottom of the Privileges panel.   

The Advanced User Settings page opens in a new browser tab.

  
5    On the Advanced User Settings page, edit the settings described in the following table.  
                               
Table 1 Advanced User Settings

Settings

What You Can Do

Account Information

Set the user's default language and time zone.

User Settings

  • Edit the user's Personal Room ID.

     

  • Suspend or reactivate the user's Personal Room.

     

  • Add recording storage.

     

 

Event Center

Check to optimize bandwidth for events with participants in the same network.

Training Center

Check to make the user a lab administrator for Hands-on Lab sessions.

Recording Management

  • Reassign network-based recordings from one user account to another. This might be necessary if you disable a user account that has important recordings.

     

  • Delete the user's network-based recordings

     

 

Remote Support

  • Select whether to enforce automatic recording.

     

  • Set the default client for use in support sessions.

     

 

Remote Access

Select the computers assigned to this user.

WebACD Preferences

Indicate whether the user is an agent, a manager, or both. To service a Call-Me-Back queue, the user must have telephony privileges.

For a user who is an agent

  • Check This user is an agent.

     

  • Specify the number of simultaneous sessions that the agent can handle.

     

  • Check the check box if the agent can accept Remote Support inbound requests.

     

  • Check the check box to automatically assign all Remote Support queues.

     

  • Select Select Queues to choose the queues to assign.

     

 

For a user who is a manager

  • Check A manager who can monitor queues and agents .

     

  • Check the check box to automatically assign all Remote Support queues.

     

  • Select Select Queues to choose the queues to assign.

     

  • Check the check box to automatically assign all Remote Support agents.

     

  • Select Select Queues to choose the agents to assign.

     

 

Contact Information

Add phone numbers and set call-in and call-back settings.

 
6    Click Update.
 

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